Using Twilio you can build automated surveys that call your customer at the point of service to get immediate feedback. Companies like Survey Monkey are using automated surveys to create better customer experiences. "No one else can offer a poll at 6:00pm and get results by 6:30pm," says Chuck Groom, head of engineering at Survey Monkey's Seattle office. "And what takes the best vendors 3 to 5 days we can accomplish in just two hours."
Follow along with this simple tutorial to see the code necessary to implement automated surveys that integrate directly with your CRM and customer database.
Connect incoming phone calls to the caller's senators based on location with Twilio.
Call Tracking helps you measure the effectiveness of different marketing campaigns. By assigning a unique phone number to different advertisements, you can track which ones have the best call rates and get some data about the callers themselves.
Companies like Trulia and Datalot use Twilio to power their call tracking. Learn how to do it yourself in this tutorial.
Click To Call
Click-to-call converts your website's users into engaged customers by creating an easy way for your customers to contact your sales and support teams right on your website. Using a simple form on your web page, your users can input a phone number and receive a phone call connecting to any destination phone number you like - the sales representative for that territory, your support call center, or an after hours voicemail.
Sound good? Then let's build it in this tutorial.
Conference & Broadcast
Help your company stay organized with two helpful features - voice conference and broadcast. In a few minutes you can build a moderated conference line that allows people to listen, speak or moderate during the call. Voice Broadcasting allows you to immediately broadcast a pre-recorded voice message to a list of contacts.
In this tutorial, we'll walk through building a Rapid Response Kit with a Voice Conference line and Voice Broadcasting.
IVR: Phone Tree
Create a seamless customer service experience by building an IVR Phone Tree for your company. IVR systems allow your customers to access the people and information they need. With Twilio, it's easy to build one yourself in the web programming language you already use. Learn how in this tutorial.
IVR: Screening & Recording
Create a seamless customer service experience by building an IVR Phone Tree for your company. IVRs give the power back to your customer and allow you to serve up common requests immediately and on the fly. In this tutorial, we'll learn how a company like Home Depot might implement an IVR for their customers, including call screening and sending customers to voicemail if an agent isn't available.
Make Outbound Phone Calls
In this guide, we'll show you how to use Programmable Voice to make outbound phone calls from your applications.
Masked Phone Numbers
Allow your customers or mobile employees to call or text each other while masking their phone numbers. By implementing masked phone numbers you can track all conversation metadata in your system while maintaining your customers' privacy. Twilio customers like Uber & Airbnb use masked phone numbers to create a frictionless conversation.
In this tutorial, we'll learn how a company like Airbnb might implement masked phone numbers.
Respond to Incoming Phone Calls
In this guide, we'll show you how to use Programmable Voice to respond to incoming phone calls in your web application.
Have you ever been disconnected from a support call while being transferred to another support agent? Warm transfer eliminates this problem. Using Twilio-powered warm transfers your agents will have the ability add other people to an in-progress phone call to provide a seamless customer experience.