Twilio for Salesforce

Use the Twilio for Salesforce app to message your audience and build relationships at scale.

Messaging in Salesforce made easy

The Twilio for Salesforce app lets you easily send and receive text messages from Salesforce using the tools you know and love

Build personal relationships using text messaging
Text messaging lets you spark conversations at scale to develop deeper connections. Twilio supports messaging groups of any size, so you can connect with individuals and large audiences.

Easily add messaging to Salesforce
Twilio works out‑of‑the‑box with the Salesforce data and tools you rely on everyday. Supplement your workflows with messaging controlled by simple drag and drop tools and Lightning components.

Twilio for Salesforce allows you to integrate in minutes
Install the app, add your Twilio credentials, and you’re up and running in ten minutes. The app molds to your Salesforce environment so you can start with experiments and scale on demand.

Text message conversation through the Salesforce app that shows you can send and receive messages to customers.

Control every aspect of Twilio for Salesforce

Salesforce admins and developers can add messaging capabilities using Process Builder, Platform Events, and Lightning Components. Tailor Twilio to suit your exact needs.

Illustrated diagram of Twilio for Salesforce Process Builder, Platform Events, and Lightning Components.

Integrate Salesforce data types in your messaging outreach
Use Twilio to reach contacts, leads, and person accounts, so you can make the most of conversational messaging.

Extend message capabilities in Apex
Unlock the full power of Twilio’s API platform using Apex. Twilio is endlessly programmable, allowing you to effortlessly build what you had in mind.

Communicate confidently on a reliable, global platform
Twilio powers companies from small startups to the enterprise. With one click, your messaging runs on a redundant SuperNetwork, powering billions of interactions all over the world.


Messaging Features

  • Real time 1:1 chat

    Message contacts, leads, and person accounts with in‑platform chat.

  • Bulk send

    Send the messages at scale to the list you choose.

  • Automated send with Process Builder

    Automate communication flows with the rules you define.

  • 1- or 2- way

    Send and receive messages to create a dialogue.

  • Lightning or Classic

    Compatible with both Lightning Experience and Salesforce Classic.

  • Rapid Setup

    Deploy and configure in under 10 minutes.

  • Group Inbox

    Track and respond to all your messages in one place.

  • API request builder

    Write Apex code to make Twilio API calls across the Twilio product library.

Intelligence comes standard

  • Lookup

    Identify mobile and landline numbers and pull this data into Salesforce.

  • Status call backs

    Track message deliverability.

  • Opt‑in/Opt‑out handling

    Built in opt‑in and opt‑out handling.

  • Simplified Reporting

    Analyze activity, deliverability, and team performance with 15 out‑of‑the‑box reports.

  • Scheduler

    Track and respond to all your messages in one place.



Twilio for Salesforce offers flexible pricing that scales with your number of seats.

$15 / seat per month*

Billed on the last day of each month

* Underlying communication costs apply to SMS Messaging