Using Messaging Services with Content Template Builder

There are multiple ways to send a template created with the Content Template Builder. One way is to add a Sender to a Messaging Service's Sender Pool and specify the Messaging Service Sid (MGXXXX...XXXX) in the send request's "From" field.

To add a specific channel's sender to a Messaging Service's Sender Pool, go to the Messaging Service and click edit. In the edit screen, there is a "Sender Pool" Section with the following options to add.

1. Phone Number
2. Short Code
3. Alpha Sender
4. WhatsApp Number
5. Facebook Messenger (Public Beta) - If you do not see this option, file a support ticket asking to enable the feature for your account: Enable the FBM messaging service setting to add FBM Senders to your existing Messaging Service. For more information read our Facebook Messenger documentation .

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On Whatsapp

Another way to send messages is to use the phone number in the from field and specify a MessagingServiceSid field. This allows you to dedicate a "From" field for compliance or any other reason. If you would like to utilize this method, you do not have to add the channel sender to the messaging service's sender pool, but a valid messaging service is still required.

On Whatsapp