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Twilio/quick-reply templates let recipients tap, rather than type, to respond to the message.

Twilio/quick-reply templates can be sent via WhatsApp for out of session messages with variables. If the template's body starts or ends with a variable or has two variables next to each other, the template will not be approved by Whatsapp without a sample variable. For additional information about variables see Using Variables with Content Templates.

Supported Channels

WhatsApp, Facebook Messenger

Message Preview

Content API - quick reply preview

Data Parameters


Type - string

Required - yes

Variable Support - yes

Description - The text of the message you want to send. This is included as a regular text message.

  • Maximum 1,024 characters


Type - array[actions]

Required - yes

Variable Support - See Common Components: Actions definition

Description - See Replies definition.

  • Up to 3 buttons can be created for Quick Reply buttons. Please use “type,” “title”, and “id” actions to create quick reply buttons within the actions array.
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        Code sample for creating a template using content API

        Create a Quick Reply Template

        Code sample for creating a template using content API
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