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Build Workflow Automation

One of the more abstract concepts you'll handle when building your business is what the workflow will look like.

At its core, setting up a standardized workflow is about enabling your service providers (agents, hosts, customer service reps, administrators, and the rest of the gang) to better serve your customers

In this tutorial, we'll learn how a vacation rental company we're calling Airtng might implement workflow automation to handle reservations.

Here's how it works:

  1. A host creates a vacation property listing
  2. A guest requests a reservation for a property
  3. The host receives an SMS notifying them of the reservation request. The host can either Accept or Reject the reservation
  4. The guest is notified if a request was rejected or accepted


Find your language and framework of choice below to get to the source code in your language and follow step-by-step instructions to learn how to automate a reservations workflow yourself.

By using Twilio as a communication channel, your company can reduce the cost of interacting with your customer. Twilio customers like Duke University(link takes you to an external page) have automated their workflows to increase engagement and reduce the difficulty for customers. By pairing SMS notifications with inbound SMS handling, your application can be updated from anywhere in the world, by anyone with a phone.

Happy automating!

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