Monitor your application
Application monitoring requires an understanding of Messaging Insights, SMS troubleshooting, and the notifications. This guide outlines performance tracking and improvement strategies.
Two groups have interests in application monitoring:
| Stakeholder | Area of interest | Area of responsibility |
|---|---|---|
| Business team | Engagement metrics | Message content which influences message delivery |
| Developers | App performance | Improving performance |
To track the success of your messaging program, Twilio Messaging Insights provides a real-time dashboard with a range of performance reports. They will give you a visual look at messaging delivery, errors, and conversions.
To learn more about Messaging Insights, review the relevant documentation.
- Review Messaging Insights documentation (recommended)
- Check out your Messaging Insights dashboard in the Twilio Console (recommended)
As you scale up your messaging program, delivery errors might occur. Learn the types of error issues you might encounter and how to handle them if they occur.
- Review common issues that arise with SMS (recommended)
- Troubleshoot undelivered messages (recommended)
To monitor and contain issues that arise, trigger notifications to chosen team members.
- Build an Alarm (recommended)
- Learn about an Alert Resource (optional)
To ensure everyone understands how to execute a thriving messaging program on your Twilio app, review the following guides.
- Guide to US SMS Compliance (recommended)
- How to prevent messages from being filtered (recommended)
- CTIA Short Code Monitoring Handbook (optional)
- 8 Steps to Building a Successful SMS Marketing Program (optional)
- Using SMS and Email to Engage Your Customers (optional)
- Get familiar with forbidden messaging content in North America (optional)
- Best Practices for toll-free messaging in North America (optional)
If you need help with onboarding, deliverability, or compliance, consult Twilio Professional Services.
- Learn How to send SMS messages with Messaging Services.
- Check out the Service Resource guide.