Forward Calls with Twilio Studio

Set up call forwarding with just one Studio widget. Divert calls to your personal or business number and never miss a critical call again.

 

We’ll start with a fresh Twilio Studio flow; log into your Twilio account and navigate to the Studio Dashboard, then tap the + icon to create a new flow. You can name your flow anything you like; we’re calling ours Call Forwarding.

 

Call forwarding flow

 

You’ll notice that the canvas comes with a widget already in place -- that’s the Trigger widget, which kicks off our flow when the trigger we specify is fired. In this case, our trigger is going to be an Incoming Call.

 

Incoming Call Trigger

 

This flow only requires one widget -- the Connect Call To widget. Drag one onto the canvas, and connect the dot from the Incoming Call trigger to the dot in the upper left corner of the new widget. In the right sidebar, select Single Number from the dropdown, and enter the number you’d like to forward your calls to. You may also specify a caller ID -- we’re going to leave it with the default in this example.

 

Connect Call To Widget

 

Your canvas is now set up! Now, let’s connect the flow to a Twilio number so you can set up the forwarding to your personal line. Navigate to the Phone Numbers section of the Twilio Console, and select the number you’d like to forward from. Scroll down to the Voice & Fax section, and select Webhooks, TwiML Bins, Functions, Studio, or Proxy from the first dropdown. Select Studio Flow next to the “A Call Comes In” dropdown, and choose the flow that you just created to attach it to the number. Click Save.

 

Set call forwarder to number

 

Now it’s time to test it out! Dial your Twilio number, and it should immediately connect you to the number you specified. Relax, and enjoy never missing an important phone call.

Jennifer Aprahamian

Need some help?

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