Call Recording
Description:
Call Recording allows you to switch Voice Call Recording ON or OFF at any point during a call flow.
Warning!
The Call recording widget cannot be placed as the first widget - it must come after another widget like an initial Say/Play or Gather. It is important to consider whether your use case requires that your customers be warned before a call is recorded.
Required Configuration:
You must choose whether the Recording is to be switched on or off.
|
Name |
Description |
Default |
|
RECORD CALL |
A toggle button (boolean) to allow users to Toggle Call Recording to On or Off within a Call Flow
Please note that these options are not for pausing and resuming a Voice Recording, they are specifcally meant for Start and Stop. Please do read Legal Considerations with Recording Voice and Video Communications |
False |
Optional Configuration:
You may optionally decide to declare recording Status Call back Url, Recording Channels, trim behaviour and a for the request initiated by this Widget.
|
Name/Key |
Description |
Default |
|
RECORDING STATUS CALLBACK URL |
The URL we should call using the recording_status_callback_method on each recording event specified inrecording_status_callback_event. For more information, see RecordingStatusCallback parameters. |
empty |
|
RECORDING STATUS CALLBACK METHOD |
The HTTP method we should use to call recording_status_callback. Can be: GET or POST. The default is POST. |
POST |
|
RECORDING STATUS EVENT |
The recording status events on which we should call the recording_status_callback URL. Can be: in-progress, completed and absent. Default is completed. Separate multiple event values with space. |
completed |
|
RECORDING CHANNELS |
The number of channels used in the recording. Can be: mono or dual and the default is dual. mono records all parties of the call into one channel. dual records each party of a 2-party call into separate channels. |
|
|
TRIM |
Whether to trim any leading and trailing silence in the recording. Can be: trim-silence or do-not-trim and the default is do-not-trim. trim-silence trims the silence from the beginning and end of the recording and do-not-trim does not. |
do-not-trim |
Transitions:
These are the events that trigger transitions from this widget:
|
Name |
Key |
Description |
|
Success |
success |
The call recording was successfully toggled |
|
Failed |
failed |
Could not toggle call recording |
Variables:
The following variables will be added to the Execution context (where MY_WIDGET_NAMEis the name of your actual widget):
|
Status |
widgets.MY_WIDGET_NAME.Status |
|
Conference SID |
widgets.MY_WIDGET_NAME.ConferenceSid |
|
Price Unit |
widgets.MY_WIDGET_NAME.PriceUnit |
|
Date Updated |
widgets.MY_WIDGET_NAME.DateUpdated |
|
Start Time |
widgets.MY_WIDGET_NAME.StartTime |
|
Recording Uri |
widgets.MY_WIDGET_NAME.Uri |
|
Account SID |
widgets.MY_WIDGET_NAME.AccountSid |
|
Channels |
widgets.MY_WIDGET_NAME.Channels |
|
Source of Recoring Start |
widgets.MY_WIDGET_NAME.Source |
|
Encryption Details |
widgets.MY_WIDGET_NAME.EncryptionDetails |
|
Call SID |
widgets.MY_WIDGET_NAME.CallSid |
|
Recording SID |
widgets.MY_WIDGET_NAME.Sid |
|
Duration |
widgets.MY_WIDGET_NAME.Duration |
|
Date Created |
widgets.MY_WIDGET_NAME.DateCreated |
|
Error Code |
widgets.MY_WIDGET_NAME.ErrorCcode |
|
Price |
widgets.MY_WIDGET_NAME.Price |
|
API Version |
widgets.MY_WIDGET_NAME.ApiVersion |
Need some help?
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