Send to Flex
Description:
For Flex-enabled Projects, Send to Flex transfers an incoming call or a message to Flex by creating a TaskRouter Task. Voice calls are enqueued and the caller will hear hold music while waiting for a Worker. Messages are transferred to Flex as new tasks for assignment to a Worker.
Required Configuration:
You must select a Workflow and Channel when configuring this Widget.
|
Name |
Description |
|
Workflow |
The name of the Flex Worfklow assigned to the Project. |
|
Channel |
The Task Channel being used. Only Voice and Chat are currently supported (select Chat for SMS, WhatsApp, Facebook or Line). |
Optional Configuration:
You may optionally decide to declare task attributes, priority, timeout, and a hold music TwiML URL for the request initiated by this Widget. These
|
Name |
Description |
|
Priority |
The priority of this task in the TaskQueue. Tasks with a higher priority are assigned before older tasks with a lower priority. If not specified, will be treated as 0 during evaluation. |
|
Timeout |
The amount of time in seconds the task is allowed to live up to a maximum of 2 weeks. Defaults to 24 hours if not supplied. |
|
Attributes |
JSON representing task attributes (max 1024 characters) |
| URL Method |
Method to be used when requesting the Hold Music TwiML URL (GET or POST) |
|
Hold Music TwiML URL |
The URL for custom hold music TwiML. If not specified, the default hold music will play upon transfer. |
Transitions:
|
Name |
Description |
|
Task Created |
For Voice calls, transition is triggered when the Enqueue action URL is requested. For Messages, transition is triggered as soon as the TaskRouter Task is created. |
|
Failed to Create Task |
For Voice calls, transition is triggered if enqueuing of the call fails. For Messages, transition is triggered immediately when TaskRouter returns an error for Task creation. |
|
Call Failed |
Only applies to Voice calls. Transition is triggered if QueueResult is "system-error". |
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