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Connect Call To

Connect Call To Widget

Description:

Connect Call To allows you to bridge an in-progress call with another phone number (or numbers), Client user, SIM, SIP endpoint, or conference. Use this widget to connect your customer with a different department, or if they’re looking to reach a specific operator.

Required Configuration:

The required fields for this Widget are Connect Call To and Caller ID, which can be variables or hard-coded entries. Select the Connect Call To type from the dropdown in the Inspector Panel, then set the field value to the number(s)/address that most accurately reflects the intended recipient.

Name

Description

Default

Connect Call To

The phone number(s), Client user, SIM, SIP endpoint, or conference to call.
Note: For Multiple Numbers, separate each with commas: +14157234000, +14155551212, +14158675310

Caller ID

The phone number to use as the Caller ID

Flow Default contact.channel.address

Optional Configuration:

Name

Description

Default

Record

Record the call and save as an mp3

Values: true, false

false

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