Frequently asked questions

No. Twilio Video is fully supported and under active development. In October 2024, Twilio reversed an earlier end-of-life announcement and committed to ongoing investment in Video as a standalone product. Twilio Video continues to accept new customers and ship new features.

To learn more, see the official announcement.

Twilio Video provides SDKs for the following main platforms:

• JavaScript — supports Chrome, Firefox, Safari, Edge, and Samsung Internet on desktop and mobile
• Android — supports Android API level 25 and above
• iOS — supports iOS 14.0 and above

There is also a Twilio maintained open-source React Native Video SDK.

To review detailed browser compatibility, see the SDK support policy.

Twilio Video is priced per participant minute with no upfront commitments or minimum fees. You only pay for the time participants spend connected to a Video Room. There are additional charges for optional features such as recordings, compositions, transcriptions, and phone dial-in/dial-out.

To review current rates, see the Twilio Video pricing page. For detailed examples of Twilio Video usage costs see this Help Center article: Estimating pricing for Twilio Video.

A participant minute is the unit of billing for Twilio Video. One participant minute is counted for each minute (or partial minute) that a participant is connected to a Video Room. For example, if 4 participants are in a room for 10 minutes, that counts as 40 participant minutes.

Yes. Twilio Video supports all three:

• Screen sharing — participants can share their screen as a video track. To learn more, see Share a participant's screen.
• Recordings — record individual tracks or compose entire Group Rooms. Recordings can be stored in Twilio's cloud or your own external storage with encryption support. To learn more, see Understanding Recordings and Compositions.
• Transcriptions — real-time transcription is available for Group Rooms, providing live captions powered by multiple speech recognition models. To learn more, see Real-time Transcriptions for Video.

Yes. Twilio Video is HIPAA eligible, and Twilio can sign a Business Associate Agreement (BAA) with covered entities.

To learn more about Twilio's compliance certifications, see the Twilio Security page.

Twilio Video works alongside other Twilio communication channels as part of the Twilio Customer Engagement Platform:

• Voice — combine Video and Voice calling in a single application, using the same Twilio account and infrastructure.
• Messaging — pair Video Rooms with SMS for appointment reminders or Conversations for in call messaging.

This integration means you can manage Video, Voice, and Messaging under one account with unified billing, shared infrastructure, and consistent APIs.

Twilio offers several support options for Video developers:

• Twilio Video documentation — quickstarts, guides, and API references
• Twilio Support — ask the assistant or submit a ticket for technical help
• Twilio Video blog posts — see what others are building with Twilio Video and learn from their experiences