Twilio’s commitment to security
40% of businesses say finding a balance between security and customer experience is a top challenge for 2024*.
We build security into everything we do so we can strike that balance. With robust tools, programs, and safeguards in place, we can partner with our customers to stay resilient.
Twilio Security Disclosure Program Overview
Vulnerability Disclosure Program
Ensuring the security and integrity of the Twilio platform is critical to the service we provide our customers. We are committed to delivering a secure product and greatly appreciate help from the community in responsibly identifying ways for us to improve. Our Vulnerability Disclosure Program is open to everyone—whether you're a customer, professional security researcher that does not meet the Bug Bounty Program requirements, or just someone who has discovered a potential issue. By responsibly reporting vulnerabilities in our applications or online services, you enable us to address them promptly and protect our community. While this program doesn't offer monetary rewards, your contribution is invaluable to us. If you find a vulnerability, please follow our submission guidelines to let us know.
Bug Bounty Program
For those interested in earning rewards for their security expertise, we offer a Bug Bounty Program through the Bugcrowd platform. This program invites experienced security researchers to identify and report vulnerabilities in our applications and internet-facing assets. Eligible findings may qualify for monetary bounties based on their severity and impact. By participating, you not only help us strengthen our security but also receive recognition and compensation for your valuable contributions. If you've discovered a vulnerability and wish to join our Bug Bounty Program, please read our bounty brief and submit your report here.
How Twilio Protects Your Data and Ensures Secure Operations
Security certifications across Twilio, Segment, and SendGrid
Please note the credentials listed do not apply to every product across Twilio, Segment, and SendGrid.
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HIPAA
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SOC 2, Type II
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SOC 2, Type I
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PCI DSS Level 1
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PCI DSS Level 4
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Binding Corporate Rules
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ISO/IEC 27017:2015 certified
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ISO/IEC 27018:2019 certified
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ISO/IEC 27001:2013 certified
Security blog Articles
Blog
Security Metrics That Count
Learn about the security metrics that Twilio’s Security team finds most useful to measure and monitor while building a mature security program.
Blog
Guide to Basic API Security Best Practices
This guide will cover best practices for basic API security. Find out why bad actors target APIs and how to secure an API.
Blog
Basic Email Security Guide
Learn about common email security risks, as well as our security recommendations so you can get the most out of email as a channel.
Docs
How Twilio Segment Proactive Protects Customers’ API Tokens
The Segment Public API helps you manage your Segment workspaces and its resources.
Start building secure communications with Twilio
How do you balance a great customer experience with security? Let’s tackle the challenge together. Through a shared responsibility to meet regulatory and compliance standards, we can build a more secure future of digital communications.