SurveySparrow Source
Source Info
- The SurveySparrow Source is an Event Cloud source. This means that it sends data as events, which are behaviors or occurrences tied to a user and a point in time. Data from these sources can be loaded into your Segment warehouses, and also sent to Segment streaming destinations. Learn more about cloud sources.
- This source is in Beta
- This integration is partner owned. Please reach out to the partner's support for any issues.
SurveySparrow is an end-to-end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly.
This is an Event Cloud Source which can not only export data into your Segment warehouse, but can also federate the exported data into your other enabled Segment Destinations.
This source is maintained by SurveySparrow. For any issues with the source, contact their Support team.
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From your workspace's Sources catalog page click Add Source.
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Search for "SurveySparrow" in the Sources Catalog, select SurveySparrow, and click Add Source.
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On the next screen, give the Source a name, then configure any other settings.
- The name is used as a label in the Segment app, and Segment creates a related schema name in your warehouse. The name can be anything, but we recommend using something that reflects the source itself and distinguishes amongst your environments (eg. SurveySparrow_Prod, SurveySparrow_Staging, SurveySparrow_Dev).
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Click Add Source to save your settings.
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Copy the Write key from the Segment UI.
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Log in to your SurveySparrow account, navigate to Settings > Apps and Integrations > Segment Source Integration. Once on that page, paste the Write key and select the Segment data processing region to connect.
SurveySparrow uses Segment's stream Source component to send Segment event data. It uses a server-side Track method to send data to Segment. These events are then available in any destination that accepts server-side events, and available in a schema in your data warehouse, so you can query using SQL.
The default behavior is for SurveySparrow to pass the hash value of the email address and mobile number of the respondent as the anonymousId. There are cases in which SurveySparrow does not have an associated email address or mobile number, in which case a random hash will be passed in as the anonymousId.
The table below lists events that SurveySparrow sends to Segment. These events appear as tables in your warehouse, and as regular events in other Destinations. SurveySparrow includes the anonymousId if available.
| Event Name | Description |
|---|---|
| Submission Completed | Survey response was submitted successfully |
The table below lists the properties included in the events listed above.
| Property Name | Description |
|---|---|
event | Type of the event |
survey | Will hold all the properties data including surveys, answers, channel, expressions, and variables |
survey | Meta details about the survey |
contact | Contact which has created the response |
expressions | Computed expressions data of the survey |
variables | Computed variables data of the survey |
answers | contains answer details of the entire survey |
Now that your Source is set up, you can connect it to Destinations.
Log in to your downstream tools and check to see that your events appear as expected, and that they contain all of the properties you expect. If your events and properties don't appear, check the Event Delivery tool, and refer to the Destination docs for each tool for troubleshooting.
If there are any issues with how the events are arriving to Segment, contact the SurveySparrow support team.