Track Delivery Status of Messages - C#

In this short tutorial, we'll show you how to track the delivery status of messages you send with Programmable Messaging in your ASP.NET MVC web application. Twilio will notify you about the status of your messages via a webhook, after which you can log this information or choose to send your delivery data back to Twilio.

The code snippets in this guide are written using modern C# language features and require the .NET Framework version 4.5 or higher. They also make use of the Twilio C# SDK.

If you need help creating a new ASP.NET MVC project, check out our mini-guide on the topic.”

What is a Webhook?

Webhooks are user-defined HTTP callbacks. They are usually triggered by some event, such as receiving an SMS/MMS/WhatsApp message or an incoming phone call. When that event occurs, Twilio makes an HTTP request (usually a POST or a GET) to the URL configured for the webhook.

To handle a webhook, you'll need to build a small web application that can accept HTTP requests.

Webhooks function the same for every Twilio application:

1. Twilio makes an HTTP request to a URI that you provide.
2. Your application performs whatever logic you feel necessary - read/write from a database, integrate with another API, or perform some computation.
3. Your application then replies to Twilio with a TwiML response with the instructions you want Twilio to perform.

Receive Status Events in your Web Application

Statuses for which you can receive notifications include:

• accepted
• queued
• sending
• sent
• failed
• delivered
• undelivered
• receiving
• received
• read (WhatsApp only)

For a full description of these and other message statuses, see the API reference documentation.

To get Twilio to call your webhook, you need to provide a URL to your application in the statusCallback parameter of each message for which you want the status callbacks.

Let's take a look an example of how you can specify this parameter. Typically, you would include a URL that points to your application. Here we'll use a RequestBin URL instead, so that we can easily inspect the webhook requests that Twilio sends:

To get this code sample to run, do the following:

1. Fill in your accountSid and authToken (found in the Twilio Console dashboard)
2. Replace the from phone number with one of your Twilio numbers
3. Replace the to number with your mobile number.

Next, head over to RequestBin, and create a new bin by clicking on the "public bin" link below the blue "Create Request Bin" button. Copy the new bin's URL, which is displayed near the top of the page. Replace the statusCallback parameter value in the snippet with the URL of your bin.

When you run the code, you should receive your text message. In addition, you should see at least one request come into your RequestBin's request list, with content similar to:

"AccountSid": "ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
"From": "+15017250604"
"MessageSid": "SM1342fe1b2c904d1ab04f0fc7a58abca9"
"MessageStatus": "sent"
"SmsSid": "SM1342fe1b2c904d1ab04f0fc7a58abca9"
"SmsStatus": "sent"

This request shows the MessageStatus of sent. Assuming all was successful, you should see that followed up by another request with a status of delivered (it may take a few minutes to show up).

Once you get the hang of how the status callback works, you're ready to handle the callback in your own application.

Here's an example of how you might do this by logging the status for each message:

Get Status Events for TwiML Generated Messages

Replying to messages using TwiML? You can still track user actions via callback webhooks.

When you reply to an incoming message with the <Message> verb, you can also provide an action attribute to specify the URL for your callback webhook. The callback can be the same as those explored in the previous sections.

What's next?

Now that you know how to track the delivery of messages based on carrier delivery status data, check out the resources below for additional information and related Twilio product documentation:

• Explore our guide How to Optimize Message Deliverability with Message Feedback.
• See how Message Feedback supports the Messaging Insights "One-time Password (OTP) Conversion Report". Learn how to analyze the effectiveness of messages sent to provide two-/multi-factor authentication (2FA, MFA) codes or other one-time passwords for user authentication or account verification.
• Shorten links in messages with your own company-branded domain and track click-through-rates with Link Shortening.
• Check out our tutorial How to set up your C# and ASP.NET MVC development environment.