Connect Call To
Description:
Connect Call To allows you to bridge an in-progress call with another phone number (or numbers), Client user, SIM, SIP endpoint, or conference. Use this widget to connect your customer with a different department, or if they’re looking to reach a specific operator.
Required Configuration:
The required fields for this Widget are Connect Call To and Caller ID, which can be variables or hard-coded entries. Select the Connect Call To type from the dropdown in the Inspector Panel, then set the field value to the number(s)/address that most accurately reflects the intended recipient.
|
Name |
Description |
Default |
|
Connect Call To |
The phone number(s), Client user, SIM, SIP endpoint, or conference to call. |
|
|
Caller ID |
The phone number to use as the Caller ID |
Flow Default |
Optional Configuration:
|
Name |
Description |
Default |
|
Record |
Record the call and save as an mp3 Values: true, false |
false |
Sample Configuration
|
Option |
How To |
Configuration Sample |
|
Connect to multiple numbers |
Separate each number with commas |
+14157234000, +14155551212, +14158675310 |
|
Connect to Programmable Voice SIP Domain |
Put the fully qualified endpoint name in SIP Endpoint, and leave Username and Password blank |
sip:{user}@{domain}.sip.us1.twilio.com |
| Connect to any SIP Endpoint |
Add the SIP Endpoint address and the username/password required by the destination (if any) |
sip:jack@sample.com |
Need some help?
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