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Integrate Flex with Veridas Voice Biometrics


Veridas Voice Biometrics digital authentication solution enables Flex customers to validate the identity of their end users with just three seconds of a user's voice, in any language, and without the need for them to repeat any given sentence.

The solution, which can be integrated into a natural conversation between the agent and the end user, also provides the possibility to detect if the captured voice is real or pre-recorded. It performs the validation in less than 140 milliseconds and with an accuracy above 99.5%.

The solution is designed to provide ease of integration, under a very strict privacy policy, and with an excellent interface design (plug-in) so that agents can interact intuitively with the solution and authenticate or register users with one click.

Twilio Flex interface showing Veridas voice verification success message.

Video overview

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Mapped architecture diagram

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Integration diagram showing audio streaming between Twilio Media Streams, das-Peak Streaming, and customer database.

  • Ability to completely eliminate the time spent on authentication: irreversible biometric vector is generated with 3 seconds of voice audio
  • VAD (Voice Activity Detection) technology: allows agent to visualize how much of the user's net voice audio has been collected
  • Fully customizable SDK parameters integrated into the agent panel in Flex: includes colors, fonts, messages, buttons and registration or authentication approval thresholds
  • Improved customer experience: allows end users to get rid of their passwords
  • Language- and text-independent: authenticates the end user in any language, and the user doesn't need to repeat any specific sentence
  • Fraud prevention: significantly improves the performance of current solutions (passwords, KBV, OTPs, etc.)
  • Strict data privacy standards: the cloud service provided doesn't need to keep or store any user data. GDPR & CCPA compliant

LimitationDetails
Requests volume limitEach api key has traffic volume rates hired by the customers. Contact Veridas to change the volume.
Requests per minute limitFor security purposes, the service has a limit of requests allowed in a short space of time. Contact Veridas to change this limit.

For detailed implementation prerequisites and steps, please see the linked Twilio Blog post(link takes you to an external page).


To request a product demo, speak to Veridas experts, or any further questions - please fill out the form on Veridas website(link takes you to an external page).