Flex Dialpad helps agents, supervisors, and users accomplish the following:
| Role | Task |
|---|---|
| Agent | Call customers directly from Flex Transfer calls |
| Supervisor | Monitor calls |
| Users | Run real-time and historical reporting via Flex Insights |
The Flex Dialpad is a part of the Flex UI and offers all of the theming and customizability features of a React component.
Enable and configure the Flex Dialpad for your contact center's specific needs
Learn how to use the Flex Dialpad
Understand the current limitations of the Flex Dialpad