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Enabling the Flex Dialpad

Public Beta Feature

The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.

Note that the Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and onwards

Enable the Flex Dialpad in the Twilio Console

1. Ensure that you are using v1.18.0 of the Flex UI.

2. Log in to the Twilio Console and navigate to the Flex Settings page. Scroll to the Outbound Dialing section at the bottom of the page.

3. Toggle the Enable Dialpad switch so that it’s set to enabled.

4. Configure your Dialpad defaults with a Caller ID, TaskQueue, WorkFlow, and Country for your Dialpad defaults.

5. Click Save to save your changes.

Self-Hosted Flex: Upgrade the Flex-UI Node Module

If you're using self-hosted Flex, you'll also need to upgrade the Flex UI to v1.18.0 to render the Flex Dialpad in your contact center. In order to use the outbound dialing capabilities in Flex, you’ll need NPM install permissions for your Flex codebase.

Update your Flex UI Node Module

1. In your Flex Project, run the following command to install the most recent version of the Flex UI.

npm install @twilio/flex-ui@1.18.0

Next Steps

Your Flex UI should now have natively supported outbound dialing! Now you can modify your settings, learn about the known limitations of the dialer or just start using your updated Flex UI!

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