Survey Dynamix enables automatic collection of customer feedback after any Twilio Flex interaction. Survey Dynamix can capture feedback over post call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys.
Customer feedback can be viewed from the integrated real-time reporting dashboard available for agents, supervisors and managers directly within the Twilio Flex UI.
Survey Dynamix automatically initiates customer feedback surveys via Email, Conversational SMS, Web SMS, Web, or Voice IVR after any type of interaction handled within Twilio Flex.
As part of the integration, Survey Dynamix allows the following features within Flex:
- Multi-channel surveys
- Survey customers in the most appropriate channel to maximize efficacy. Survey Dynamix supports Email, Web SMS, Conversational SMS, Web, and Voice IVR surveys.
- Business Context
- Automatically associate data about the Twilio Flex interaction with the survey to enable personalisation, contextualisation, deeper customer insights, and greater customer engagement.
- Take immediate action
- Automatically take action on customer feedback to create outstanding customer experiences. Notify a manager, create a service request in your CRM, or schedule a customer call back. Your action will be immediately and automatically initiated by Survey Dynamix based on customer feedback.
The Survey Dynamix Implementation Guide will be made available to you when you become a customer. The Survey Dynamix team will work with you to deploy the solution in your environment, provide you with detailed training on the product, help design and build your surveys, and deploy your required use cases.