Public Beta Feature
The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.
Note that the Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and onwards
Flex now has a native Dialpad component that supports outbound dialing. If you’re using a former iteration of the Dialpad, you can follow the steps below to migrate to the native functionality.
In order to migrate, you need to remove the Legacy dialpad from your contact center. You may have a legacy Dialpad that was enabled as a pre-release feature, or added as a custom plugin to your Flex environment.
1. In the Agent view, you should see a Legacy Dialpad. Navigate to the Admin View.
2. Select Manage under the Pre-Release Features Option.
3. Toggle the switch for the Dialpad so that it is off/disabled (circle is on the left hand side.)
The dialpad pre-release feature should now be turned off. If you still see a Legacy dialpad, then you may have released the dialpad via a Plugin.
Ensure that you have an up-to-date copy of the Legacy Dialpad Plugin code available before you delete your Plugin. This will ensure that you can rollback your contact center to use the Legacy Dialpad if necessary.
If you've hosted a Plugin on your own CDN, you'll need to remove the plugin from your CDN.
Now that you've removed your Legacy dialpad, you can follow the standard instructions for enabling the native Flex dialpad!