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Recording Transcription

A Transcription represents the transcribed text and metadata from a transcribed recording of a voice call.

The transcription text itself is the result of converting an audio recording to readable text. To generate transcriptions from call recordings, use the TwiML <Record> verb and set transcribe="true". Note that

(information)

Payment Card Industry Compliance

Call recordings are not PCI compliant by default. To make them compliant, you need to enable PCI Mode in your Twilio Voice Settings.

Note that transcriptions aren't available when PCI mode is enabled.

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Warning

Your account will be charged if you request transcription for a recording, as this is a paid feature. Additionally, transcription is currently limited to recordings initiated with the TwiML <Record> verb and are at most two minutes in length.
For pricing information, see the transcriptions pricing page.

Transcription Properties

Property nameTypeRequiredDescriptionChild properties

accountSidSID<AC>

Optional

The SID of the Account that created the Transcription resource.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

apiVersionstring

Optional

The API version used to create the transcription.

dateCreatedstring<date-time-rfc-2822>

Optional

The date and time in GMT that the resource was created specified in RFC 2822 format.

dateUpdatedstring<date-time-rfc-2822>

Optional

The date and time in GMT that the resource was last updated specified in RFC 2822 format.

durationstring

Optional

The duration of the transcribed audio in seconds.

pricenumber

Optional

The charge for the transcript in the currency associated with the account. This value is populated after the transcript is complete so it may not be available immediately.

priceUnitstring<currency>

Optional

The currency in which price is measured, in ISO 4127 format (e.g. usd, eur, jpy).

recordingSidSID<RE>

Optional

The SID of the Recording from which the transcription was created.

Pattern: ^RE[0-9a-fA-F]{32}$Min length: 34Max length: 34

sidSID<TR>

Optional

The unique string that that we created to identify the Transcription resource.

Pattern: ^TR[0-9a-fA-F]{32}$Min length: 34Max length: 34

statusenum<string>

Optional

The status of the transcription. Can be: in-progress, completed, failed.

Possible values:

in-progresscompletedfailed

transcriptionTextstring

Optional

PII MTL: 30 days

The text content of the transcription.

typestring

Optional

The transcription type. Can only be: fast.

uristring

Optional

The URI of the resource, relative to https://api.twilio.com.

Fetch a Transcription resource

GET https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Transcriptions/{Sid}.json

Twilio will respond with the JSON metadata for the Transcription. If you append ".txt" to the end of the Transcription resource's URI, Twilio will return only the text of the transcription:

/2010-04-01/Accounts/{AccountSid}/Transcriptions/{TranscriptionSid}.txt

Path parameters

Property nameTypeRequiredPIIDescription

accountSidSID<AC>

required

The SID of the Account that created the Transcription resource to fetch.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

sidSID<TR>

required

The Twilio-provided string that uniquely identifies the Transcription resource to fetch.

Pattern: ^TR[0-9a-fA-F]{32}$Min length: 34Max length: 34

Fetch a specific Transcription

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function fetchTranscription() {
11  const transcription = await client
12    .transcriptions("TRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
13    .fetch();
14
15  console.log(transcription.accountSid);
16}
17
18fetchTranscription();

Response

Note: This shows the raw API response from Twilio. Responses from SDKs (Java, Python, etc.) may look a little different.

1{
2  "account_sid": "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
3  "api_version": "2008-08-01",
4  "date_created": "Sun, 13 Feb 2011 02:12:08 +0000",
5  "date_updated": "Sun, 13 Feb 2011 02:30:01 +0000",
6  "duration": "1",
7  "price": "-0.05000",
8  "price_unit": "USD",
9  "recording_sid": "REaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
10  "sid": "TRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
11  "status": "failed",
12  "transcription_text": "(blank)",
13  "type": "fast",
14  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Transcriptions/TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json"
15}

Read multiple Transcription resources

GET https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Transcriptions.json

Returns the full set of Transcriptions generated from all recordings in an account.

The list Twilio returns includes paging information.

Path parameters

Property nameTypeRequiredPIIDescription

accountSidSID<AC>

required

The SID of the Account that created the Transcription resources to read.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

Property nameTypeRequiredPIIDescription

pageSizeinteger<int64>

Optional

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

pageinteger

Optional

The page index. This value is simply for client state.

Minimum: 0

pageTokenstring

Optional

The page token. This is provided by the API.

Read: List all Transcriptions

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listTranscription() {
11  const transcriptions = await client.transcriptions.list({ limit: 20 });
12
13  transcriptions.forEach((t) => console.log(t.accountSid));
14}
15
16listTranscription();

Response

Note: This shows the raw API response from Twilio. Responses from SDKs (Java, Python, etc.) may look a little different.

1{
2  "end": 0,
3  "first_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Transcriptions.json?PageSize=1&Page=0",
4  "next_page_uri": null,
5  "page": 0,
6  "page_size": 1,
7  "previous_page_uri": null,
8  "start": 0,
9  "transcriptions": [
10    {
11      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
12      "api_version": "2008-08-01",
13      "date_created": "Thu, 25 Aug 2011 20:59:45 +0000",
14      "date_updated": "Thu, 25 Aug 2011 20:59:45 +0000",
15      "duration": "10",
16      "price": "0.00000",
17      "price_unit": "USD",
18      "recording_sid": "REaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
19      "sid": "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
20      "status": "completed",
21      "transcription_text": null,
22      "type": "fast",
23      "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Transcriptions/TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json"
24    }
25  ],
26  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Transcriptions.json?PageSize=1&Page=0"
27}

You can also access a full list of Transcriptions directly from a given Recording by passing the RecordingSid to the Recording resource:

1/2010-04-01/Accounts/{YourAccountSid}/Recordings/{RecordingSid}/Transcriptions.json
2

The cURL command to fetch Transcriptions from a Recording looks like this:

1curl -G https://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Recordings/REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Transcriptions.json \
2-u 'ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX:your_auth_token'

If you prefer that Twilio responds with XML, change .json to .xml.

Delete a Transcription resource

DELETE https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Transcriptions/{Sid}.json

Delete a transcription from your account.

If the request is successful, Twilio will return HTTP 204 (No Content) with no body.

Path parameters

Property nameTypeRequiredPIIDescription

accountSidSID<AC>

required

The SID of the Account that created the Transcription resources to delete.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

sidSID<TR>

required

The Twilio-provided string that uniquely identifies the Transcription resource to delete.

Pattern: ^TR[0-9a-fA-F]{32}$Min length: 34Max length: 34

Delete a Transcription

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function deleteTranscription() {
11  await client.transcriptions("TRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX").remove();
12}
13
14deleteTranscription();