Self-service automation guides

Evaluate Twilio features and products that support self-service automation to determine which ones are right for your needs.

Learn how to plan and build standalone, functional Twilio Programmable Voice components. Combine components to create a self-service automation app.

• Respond to incoming phone calls: Use the <Say> TwiML verb to play a message to a caller.
• Gather user input: Use <Gather> to let callers navigate menus with their keypad.
• Record calls: Capture audio from calls for quality assurance or compliance.
  • Record single side of a call.
• Collect payments with Stripe: Use the <Pay> TwiML verb to securely collect payment information from callers.
  • Use a generic pay connector.

• Build IVR phone trees: Create more complex menus to route callers to the right department.
• Voice Recording settings: Configure account-wide settings for voice recordings, including external storage and encryption.
• Voice recording encryption: Encrypt your voice recordings with your own public key for additional security.
• Modify calls in progress: Redirect or update active calls programmatically.
• Share information between your applications: Pass metadata between your backend and client-side applications using custom parameters at call connection time.
• Queue Calls: Place callers in a queue when all agents are busy, and connect them when an agent is available.
• Failover Best Practices: Ensure your app remains operational during outages.

SIP for Programmable Voice: Connect your SIP-enabled equipment to the Twilio platform.

• Send inbound SIP to Twilio
• Send inbound SIP REFER to Twilio
• Encrypt inbound SIP calls with Secure Media
• Use a private SIPconnection with Twilio Interconnect
• Add programmability to your existing SIP network

Troubleshoot issues with self-service automation apps.

Maintain and monitor your app and inbound calls.