Voice Insights guides
Use Voice Insights to monitor and analyze call events, call quality, and more.
Set up and interpret Voice Insights: Monitor and analyze call events, call quality, and more.
- Use the Call Insights dashboard for a comprehensive overview of your voice communications performance.
- View the Call Summary to view call metadata, connection parameters, and quality indicators for every call.
- Use the Conference Insights dashboard to monitor and analyze the quality of your conference calls.
- View the Conference and Participant Summary to view metadata, connection parameters, and quality indicators for conference calls and participants.
- To troubleshoot issues with Voice Insights, see Voice Insights FAQs.
Advanced Voice Insights: Use advanced features to gain deeper insights into your voice communications.
- View Trust & Engagement Insights: Monitor and improve the trust and engagement factors that determine whether recipients answer calls.
- Set up Event Streams for Call Insights or Event Streams for Conference Insights: Get a unified event stream and have it piped directly into your data infrastructure.
- Use the Conversation Relay Insights dashboard: Monitor and analyze the performance of your AI-driven conversations that use Conversation Relay.
- Enable Advanced Voice Insights features and the Voice Insights Intelligent Discovery AI Assistant for more nuanced insights.