Voice Insights guides
Use Voice Insights to monitor and analyze call events, call quality, and more.
Set up and interpret Voice Insights: Monitor and analyze call events, call quality, and more.
- Call Insights dashboard: A comprehensive overview of your voice communications performance.
- Call Summary: View call metadata, connection parameters, and quality indicators for every call.
- Conversation Relay and the Call Summary: View how Conversation Relay interactions are represented in the Call Summary.
- Conference Insights dashboard: monitor and analyze the quality of your conference calls.
- Conference and Participant Summary: View metadata, connection parameters, and quality indicators for conference calls and participants.
- Voice Insights FAQs: Troubleshoot issues with Voice Insights.
Advanced Voice Insights: Use advanced features to gain deeper insights into your voice communications.
- Trust & Engagement Insights: Monitor and improve the trust and engagement factors that determine whether recipients answer calls.
- Event Streams for Call Insights or Event Streams for Conference Insights: Get a unified event stream and have it piped directly into your data infrastructure.
- Conversation Relay Insights dashboard: Monitor and analyze the performance of your AI-driven conversations that use Conversation Relay.
- Advanced Voice Insights features: Access advanced tools and analytics for deeper insights into your voice communications.
- Voice Insights Intelligent Discovery AI Assistant: Leverage AI to uncover patterns and insights in your voice data.