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Flex Chat Channels

Flex Chat Channels allow agents to communicate with your customers across multiple channels like Webchat, SMS, and Whatsapp through a single chat interface. You can create a chat channel in Flex whenever you want to initiate a new communication flow between an agent and a customer.

Channel properties

Property

Description

account_sid The SID of the Account that created the resource.
flex_flow_sid The SID of the Flex Flow associated with the Flex Channel.
sid The unique string that we use to identify the Flex Channel resource.
user_sid The SID of the Chat User associated with the Flex Channel
task_sid The SID of the Task associated with the Flex Channel.
url The absolute URL of the Flex Channel resource.

Create a Channel resource

post
https://flex-api.twilio.com/v1/Channels
Example 1
        
        
        
        

        Delete a Channel resource

        delete
        https://flex-api.twilio.com/v1/Channels/{Sid}
        Example 1
              
              
              
              
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