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Flex UI Requirements

In order to comfortably run the Flex UI, an agent's computer must meet the following requirements:

CPU RAM Screen resolution
Minimum 1Ghz 1024Mb 1024x768

Software Requirements

Operating System Windows 7 and 10, MacOS, or Linux Ubuntu/Mint 64bit.
Browser An up-to-date version of Google Chrome.

Network Requirements

This table shows the minimum recommended bandwidth for running Flex UI without significant effect on performance

Bandwidth Packets Dropped Delay

Download/Upload

200 kb/s 20% 200 ms

This table shows the domains that should be allowlisted by VPNs & Proxies to ensure proper access to the Flex UI.

Domain

Purpose

*.twilio.com

Used by a variety of Twilio Services, including ones related to Flex.

*.ytica.com

Used by Flex Insights

*.twiliocdn.com

Used to serve static assets that we provide. This is commonly used for items such as SDK versions or standard media files

*.twil.io

Used by Twilio Functions product. It's standard practice for many of our customers to use a Twilio Function and access them from Flex

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