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Web Accessibility

The Flex UI is a programmable user interface. When our customers adapt the Flex UI to their workflow via Flex Plugins, they are able to create their own unique experience and own the final implementation of our programmable user interface.

We are enabling our customers to build accessible experiences with enhanced support for Web Content Accessibility Guidelines (WCAG) 2.1 AA(link takes you to an external page) standards. We are gradually improving web accessibility of our out-of-the-box Flex UI experience and tools used to customize it.

Starting from Flex UI 2.0.0 - beta.1, the Flex UI supports the following accessibility features:

  • Accessible color theme built with Twilio Paste(link takes you to an external page) including a Dark mode theme
  • Basic keyboard navigation (tabbable interface) for Agent Experience
  • Clear focus states for Agent Experience
  • Basic screen reader support for Agent Experience
  • Keyboard shortcuts for common actions in the Flex UI (these can be modified )

In addition to the out-of-the-box accessibility features, we also provide tools to get you started on building accessible Flex Plugins:

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