WebChat 2.0 Overview

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Warning

Webchat 2.0 is no longer supported. It uses Flex UI 1.x.x's legacy messaging, which has reached end-of-life.

If you are using Webchat 2.0, migrate to Webchat 3.x.x.

If you are starting out with Webchat, build with Webchat 3.x.x instead.

What is Flex Webchat 2.0?

Flex Webchat 2.0 is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without needing to leave your webpage. It is natively integrated with the Flex Contact Center.

What can you do with Webchat 2.0?

The Flex WebChat experience is fully customizable. WebChat can be customized in the following ways:

Changing the basic configuration of WebChat
Changing the look and feel of WebChat
Customizing forms and gathering contextual information
Customizing the UI by adding, replacing or removing components
Customizing the behavior of the WebChat by tapping into user actions