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Rolling Back a Release using Plugins API

Sometimes, you need to roll-back a Release. For example, maybe you pushed changes to your Flex contact center, found a bug, and now need to return to a previous stable version. The Plugins API makes it simpler and faster to do this.

Fetch The Releases previously Active on Flex

Start by retrieving the list of Releases previously active on your account

        
        
        
        

        Create a new Release from a prior Configuration

        From the list of Releases, choose the one that you want to roll-back to. Copy the configuration_sid of that release. You have to create a new Release with the configuration_sid copied in order to make it active on your Flex contact center.

              
              
              
              

              Whew! You've successfully rolled back your Contact Center to an operational version. Go hunt down that bug, and get ready to cut a new Release with the revised Plugin Code!

              Next Steps

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