Rolling Back a Release using Plugins API
Sometimes, you need to roll-back a Release. For example, maybe you pushed changes to your Flex contact center, found a bug, and now need to return to a previous stable version. The Plugins API makes it simpler and faster to do this.
Start by retrieving the list of Releases previously active on your account
_18// Download the helper library from https://www.twilio.com/docs/node/install
_18const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
_18// Find your Account SID and Auth Token at twilio.com/console
_18// and set the environment variables. See http://twil.io/secure
_18const accountSid = process.env.TWILIO_ACCOUNT_SID;
_18const authToken = process.env.TWILIO_AUTH_TOKEN;
_18const client = twilio(accountSid, authToken);
_18async function listPluginRelease() {
_18 const pluginReleases = await client.flexApi.v1.pluginReleases.list({
_18 pluginReleases.forEach((p) => console.log(p.sid));
_20 "sid": "FKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_20 "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_20 "configuration_sid": "FJaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_20 "date_created": "2020-01-10T20:00:00Z",
_20 "url": "https://flex-api.twilio.com/v1/PluginService/Releases/FKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_20 "first_page_url": "https://flex-api.twilio.com/v1/PluginService/Releases?PageSize=50&Page=0",
_20 "previous_page_url": null,
_20 "url": "https://flex-api.twilio.com/v1/PluginService/Releases?PageSize=50&Page=0",
_20 "next_page_url": null,
From the list of Releases, choose the one that you want to roll-back to. Copy the configuration_sid of that release. You have to create a new Release with the configuration_sid copied in order to make it active on your Flex contact center.
_18// Download the helper library from https://www.twilio.com/docs/node/install
_18const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
_18// Find your Account SID and Auth Token at twilio.com/console
_18// and set the environment variables. See http://twil.io/secure
_18const accountSid = process.env.TWILIO_ACCOUNT_SID;
_18const authToken = process.env.TWILIO_AUTH_TOKEN;
_18const client = twilio(accountSid, authToken);
_18async function createPluginRelease() {
_18 const pluginRelease = await client.flexApi.v1.pluginReleases.create({
_18 configurationId: "FJ10000000000000000000000000000000",
_18 console.log(pluginRelease.sid);
_18createPluginRelease();
_10 "sid": "FKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_10 "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_10 "configuration_sid": "FJaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_10 "date_created": "2020-01-10T20:00:00Z",
_10 "url": "https://flex-api.twilio.com/v1/PluginService/Releases/FKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
Whew! You've successfully rolled back your Contact Center to an operational version. Go hunt down that bug, and get ready to cut a new Release with the revised Plugin Code!