Rate this page:

Receive Inbound Messages with Flex Conversations Channels

Flex Conversations requires Flex UI 2.0. If you are on Flex UI 1.x, please refer to Messaging in Flex pages.

Flex Conversations currently does not support displaying the customer's WhatsApp Profile Name.

With Flex, your customers can reach you via messaging channels, such as SMS, WhatsApp. The Flex Messaging page in the Console allows you to register Conversations addresses for your channels, so you can process inbound messages using Flex Conversations.

Please refer to the Conversations Webhooks page for more information on event payloads. In the event payload, you can retrieve the ConversationSid.

Now you can create an interaction and pass the ConversationSid as the media_channel_sid:

Loading Code Sample...

        Create an Interaction

        To configure and respond to Flex Conversations messaging tasks, see:

        Rate this page:

        Need some help?

        We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.

        Loading Code Sample...

              Thank you for your feedback!

              Please select the reason(s) for your feedback. The additional information you provide helps us improve our documentation:

              Sending your feedback...
              🎉 Thank you for your feedback!
              Something went wrong. Please try again.

              Thanks for your feedback!