Receive Inbound Messages from SMS and WhatsApp
Flex Conversations requires Flex UI 2.0. If you are on Flex UI 1.x, please refer to Messaging in Flex pages.
Flex Conversations currently does not support displaying the customer's WhatsApp Profile Name.
With Flex, your customers can reach you via interaction channels like SMS and WhatsApp. The Flex Messaging page in the Console allows you to register Conversations addresses for your SMS and WhatsApp numbers so you can process inbound messages using Flex Conversations.
Please refer to the Conversations Webhooks page for more information on event payloads. In the event payload, you can retrieve the ConversationSid.
Now you can create an interaction and pass the ConversationSid as the media_channel_sid:
To configure and respond to SMS or WhatsApp tasks, see:
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