Send Outbound Messages with Flex Conversations Channels
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Flex Conversations requires Flex UI 2.0. If you are on Flex UI 1.x, please refer to Messaging in Flex pages.
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Flex Conversations currently does not support displaying the customer's WhatsApp Profile Name.
You can use the /Interactions endpoint to implement additional opportunities for agents to send an outbound SMS, WhatsApp, Chat, Email, Facebook message (Public Beta), and Google Business message (Public Beta).
Some practical examples include a "click-to-sms" or "click-to-email" functionality in your CRM integration.
The Interaction context sid is used for adding a context lookup sid
On your outbound request, you must set the initiated_by property to "agent". Also, there are specific field requirements depending on your channel type. See Interactions resource request parameters for the different properties you can set.
Outbound SMS
Node.js
Python
C#
Java
Go
PHP
Ruby
twilio-cli
curl
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// Download the helper library from https://www.twilio.com/docs/node/install
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// Find your Account SID and Auth Token at twilio.com/console
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// and set the environment variables. See http://twil.io/secure
Please note, creating outbound WhatsApp interactions is very similar to outbound SMS. However, you will need to create outbound templates in order for an agent to initiate contact.
Outbound WhatsApp
Node.js
Python
C#
Java
Go
PHP
Ruby
twilio-cli
curl
_34
// Download the helper library from https://www.twilio.com/docs/node/install
_34
// Find your Account SID and Auth Token at twilio.com/console
_34
// and set the environment variables. See http://twil.io/secure