Flex Dialpad Overview
Public Beta Feature
The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.
The Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and above.
Flex Dialpad helps agents, supervisors, and users accomplish the following:
| Role | Task |
| Agent |
Call customers directly from Flex Transfer calls to a supervisor for immediate help |
| Supervisor | |
| Users |
The Flex Dialpad is a part of the Flex UI and offers all of the theming and customizability features of a React component.
Getting Started
- Learn how to enable the Flex Dialpad
- Configure your Flex Dialpad for your contact center's specific needs
- Learn how to use the Flex Dialpad
- Understand the current limitations of the Flex Dialpad
Need some help?
We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd browsing the Twilio tag on Stack Overflow.