Flex Dialpad Overview

Public Beta Feature

The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.

Note that the Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and onwards

Flex Dialpad helps agents, supervisors, and users accomplish the following:

Role	Task
Agent	Call customers directly from Flex Transfer calls to a supervisor for immediate help
Supervisor	Monitor calls
Users	Run real-time and historical reporting via Flex Insights

The Flex Dialpad is a part of the Flex UI and offers all of the theming and customizability features of a React component.

Getting Started

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd browsing the Twilio tag on Stack Overflow.