Public Beta Feature
The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.
Note that the Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and onwards
Flex Dialpad helps agents, supervisors, and users accomplish the following:
Call customers directly from Flex
Transfer calls to a supervisor for immediate help
The Flex Dialpad is a part of the Flex UI and offers all of the theming and customizability features of a React component.