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Localization and UI Templating


(information)

Info

Auto-Generated Documentation for the Flex UI(link takes you to an external page) is now available. The auto-generated documentation is accurate and comprehensive, and may differ from what you see in the official Flex UI documentation. Includes a complete listing of customizable Strings(link takes you to an external page).


What can you do with templated UI strings?

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Overriding language strings

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You can override any string by editing the strings object on the Flex Manager instance:


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flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!";

Override Flex templated string 'TaskLineCallAssigned'.

Language strings can technically contain any HTML tag like h1, h2, p or even iframe. The Flex UI will not filter these values.


Templating support with Mustache-style syntax

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Flex uses Handlebars(link takes you to an external page) for templating and supports Mustache-style syntax and expressions within content strings, ie. embedding value placeholders between double braces. Here's an example:


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manager.strings.TaskInfoPanelContent = `
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<h1>TASK CONTEXT</h1>
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<h2>Task type</h2>
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<p>1{{task.attributes.title}}</p>
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<p>2{{task.title}}</p>
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<h2>Task created on</h2>
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<p>{{task.dateCreated}}</p>
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<h2>Task priority</h2>
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<p>{{task.priority}}</p>
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<h2>Task queue</h2>
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<p>{{task.taskQueueName}}</p>
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<hr />
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<h1>CUSTOMER CONTEXT</h1>
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<h2>Customer name / phone number</h2>
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<p>{{task.attributes.name}}</p>
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`;

Within the context of each component and string, additional dynamic content is available: for example, by accessing Task properties or attributes.

The following strings support Task context.

  • TaskInfoPanelContent
  • TaskHeaderLine
  • TaskHeaderComplete
  • TaskHeaderWrapup
  • TaskExtraInfo
  • TaskLineCallReserved
  • TaskLineCallAssigned
  • TaskLineCallWrapup
  • TaskLineChatReserved
  • TaskLineChatAssigned
  • TaskLineWebChatAssigned
  • TaskLineSmsReserved
  • TaskLineSmsAssigned
  • LiveCommsMonitoringMessage
  • LiveCommsOngoingCallMessage
  • LiveCommsIncomingCallMessage
  • SupervisorTaskCardHeader
  • SupervisorTaskHeaderLine
  • SupervisorTaskViewContentHeader
  • SupervisorTaskInfoPanelContent

Accessing Task context: properties and attributes

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Depending on the channel type, TaskRouter Tasks may contain any of the following properties and attributes. Each is listed with an example.

Voice-related Task attributes

  • account_sid : "ACxxxx"
  • api_version : "2010-04-01"
  • call_sid : "CAxxxx"
  • called : "+181xxxx"
  • called_city : "CITY"
  • called_country : "COUNTRY"
  • called_state : "STATE"
  • called_zip : "60xxxx"
  • caller : "+372xxxx"
  • caller_city : "CITY"
  • caller_country : "COUNTRY"
  • caller_state : "STATE"
  • caller_zip : "ZIP"
  • conference : {sid: "CFxxxx", participants: {customer: "CAxxxx", worker: "CAxxxx"}}
  • direction : "inbound"
  • from : "+372xxxx"
  • from_city : "CITY"
  • from_country : "COUNTRY"
  • from_state : "STATE"
  • from_zip : "ZIP"
  • name : "+372xxxx"
  • to : "+181xxxx"
  • to_city : "CITY"
  • to_country : "COUNTRY"
  • to_state : "STATE"
  • to_zip : "60xxxx"
  • type : "inbound"

Chat-related Task attributes

  • channelSid : "CHxxxx"
  • channelType : "sms"
  • name : "+372xxxx"

Task Properties

  • age : 3248
  • channelType : "voice"
  • dateCreated : "Mon Jun 10 2018 16:41:12 GMT+0100 (British Summer Time)"
  • dateUpdated: "Mon Jun 10 2018 16:43:12 GMT+0100 (British Summer Time)"
  • defaultFrom : "Anonymous"
  • priority : 0
  • queueName : "Sample Queue"
  • queueSid : "WQxxxx"
  • reason : null
  • sid : "WRxxxx"
  • source : (Object)
  • sourceObject : (Object)
  • status: "assigned"
  • taskChannelSid : "TCxxxx"
  • taskChannelUniqueName : "sms"
  • taskSid : "WTxxxx"
  • taskStatus : "reserved"
  • timeout: 3600
  • workerSid : "WKxxxx"
  • workflowName : "Default Fifo Workflow"
  • workflowSid : "WWxxxx"

Here's an example of the use in a template of a couple of the properties and attributes listed above:


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manager.strings.TaskExtraInfo = "My task {{task.attributes.name}} was created on {{task.dateCreated}}";


Helper functions provide you with a way to customize text with dynamic information. All of these functions are called using dot syntax on the object helper, as shown in the example after the list of functions.

  • lastChatMessage — returns a Twilio Chat SDK message object(link takes you to an external page) .
  • durationSinceUpdate — returns the time since the Task was last updated, in the format MM:SS .
  • durationSinceUpdateShort —returns the time since the Task was last updated in the largest major time unit. For example, for a Task lasting 0 days 3 hours 49 minutes 17 seconds, the function will return 3h .
  • jsonString — returns a string representation of a Task.
  • isLiveCall — returns true if the specified Task is an Accepted Call Task.
  • isCallOnHold — returns true if the specified Task is an Accepted Call Task that belongs to a current worker and is currently on hold.
  • isLiveChat — returns true if the specified Task is an Accepted Chat-based Task.
  • isIncomingCall — returns true if the specified Task is pending, ie. waiting to be accepted.
  • isChatBasedTask — returns true if the specified Task has chat capabilities.
  • isCallTask — returns true if the specified Task has callcapabilities.
  • isVideoCallTask — returns true if the specified Task has video capabilities.
  • getTaskChatChannelSid — retrieve the Channel SID of the Chat Task.
  • isPending — returns true if the the specified Task is pending.
  • isInWrapupMode — returns true if the specified Task is in wrapup.
  • isCompleted — returns true if the specified Task has been completed.
  • isMyTask — returns true if the specified Task is assigned to a current user.
  • getTaskByTaskSid — retrieves the Task object associated with the specified Task SID.
  • isTaskAccepted — returns true if the specified Task has been accepted by an agent, or is in a wrapup or completed state.
  • chat.isCustomerOnline — returns true if customer is online, false if not.

Here is an example of the use of a helper function to enable dynamic updates:


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manager.strings.TaskExtraInfo = "Time since last update: {{helper.durationSinceUpdate}}";


List of available content strings

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(information)

Info

The following is a partial list of available content strings. For a more up-to-date list, see the latest version(link takes you to an external page) of the Flex UI Strings documentation.

  • SetYourStatus — shown in the right top menu as a label to set your status
  • LogOut — shown in the menu for log out item
  • SessionExpired — notification for an expired session
  • SideNavTaskView — left side navigation, task view link
  • SideNavTeamsView - sidebar link that navigates to Teams view
  • TaskHeaderLine - shown in the task list on the first line
  • TaskExtraInfo - shown in the task list on separate section as bigger text
  • TaskLineCallReserved - describes an incoming call in the call canvas, task canvas and task list
  • TaskLineCallWrapup - describes a call in wrapup status in the call canvas, task canvas and task list
  • TaskLineChatReserved - describes an incoming chat in the task canvas and task list
  • TaskLineSmsReserved - describes an incoming SMS chat in the task canvas and task list
  • TaskLineChatLineReserved - describes an incoming Line chat in the task canvas and task list
  • TaskLineChatMessengerReserved - describes an incoming Facebook Messenger chat in task canvas and task list
  • TaskLineChatWhatsAppReserved - describes an incoming WhatsApp chat in task canvas and task list
  • TaskLineChatAssigned - describes an assigned chat task (except webchat) and any chat task in wrapup status at the task list
  • TaskLineWebChatAssigned - describes an assigned webchat task at the task list
  • TaskReserved - describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective
  • TaskAssigned - describes an assigned default generic task in task card and task list from the agent perspective
  • TaskWrapup - describes a default generic task in wrapup status in the call canvas, task canvas and task list
  • TaskCompleted - describes a completed default generic task in call canvas, task canvas and task list
  • TaskCanceled - describes a canceled default generic task in call canvas, task canvas and task list
  • TaskPending - describes a pending default generic task in call canvas, task canvas and task list
  • TaskFilterAll - shown in the task list filter to include all tasks
  • TaskFilterActive - shown in the task list filter to include only active tasks
  • TaskFilterWrapping - shown in the task list filter to include only tasks in wrap up state
  • TaskInfoPanelContent - task-related information displayed on a task information tab
  • NoTasks - main text on the "No Tasks" panel
  • NoTasksTitle - string to be shown on the placeholder view when there are no tasks for the agent
  • NoTasksHintNotAvailable - small hint on the "No Tasks" panel for not available worker
  • NoTasksHintAvailable - small hint on the "No Tasks" panel for available worker
  • NoCRMTitle - header shown on the placeholder view when there is no CRM configured
  • NoCRMConfigured - main text to be shown on the placeholder view when there is no CRM configured
  • NoCRMConfiguredAction - caption of the button on the "No CRM Configured" panel
  • NoCRMHint - small hint on the "No CRM Configured" panel
  • TaskHeaderComplete - button caption to Complete a task in wrapup
  • TaskHeaderEndCall - button label on Task Header to end call
  • TaskHeaderWrapup - button to take a task to wrapup
  • TaskHeaderEndChat - button label on Task Header to end chat and move the task to wrapup
  • ColumnHeaderAgent - column name for "agents" column in Supervisor table in the Teams view
  • ColumnHeaderCalls - column name for "live calls" column in Supervisor table in the Teams view
  • ColumnHeaderTasks - column name for tasks different from calls in Supervisor table in the Teams view
  • SupervisorUserCardFirstLine - first line displayed for a user card in Supervisor table in the Teams view
  • SupervisorUserCardSecondLine - second line displayed for a user card in Supervisor table in the Teams view
  • SupervisorTaskHeaderLine - header of the task detail view in Supervisor UI in the Teams view
  • SupervisorTaskViewContentHeader - first line of inner content area of task detail view in Supervisor UI in the Teams view
  • SupervisorTaskLive - default string used by "helper" when calculating detail string for task in live state in the Teams view
  • SupervisorTaskWrapUp - default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view
  • SupervisorTaskCompleted - default string used by "helper" when calculating detail string for task in completed state in the Teams view
  • SupervisorTaskCardHeader - first line of task details card in the Teams view
  • SupervisorTaskInfoPanelContent - task-related information displayed on a task information tab in the Teams view
  • LiveCommsMonitoringMessage - text used in Live Comms bar when monitoring a call
  • LiveCommsOngoingCallMessage - text used in Live Comms bar when on a call
  • LiveCommsBarReturnToCall - text in Live Comms bar button to return to a call
  • LiveCommsBarStopListening - text in Live Comms bar button to return to stop monitoring a call
  • LiveCommsBarHold - text in Live Comms bar button to return to hold a call
  • LiveCommsBarUnHold - text in Live Comms bar button to return to unhold a call
  • LiveCommsIncomingCallMessage - text used in Live Comms bar for incoming call task
  • LiveCommsBarAccept - text used in Live Comms bar to on button to accept incoming call task
  • LiveCommsBarDeny - text used in Live Comms bar to on button to reject incoming call task
  • WorkerDirectoryItemFirstLine - first line in an item of a Worker Directory
  • WorkerDirectoryItemSecondLine - second line in an item of a Worker Directory
  • WorkerDirectoryTitle - title of the Worker Directory popup
  • WorkerDirectoryAgentsTabLabel - label of the agents tab in the worker directory popup
  • WorkerDirectoryQueuesTabLabel - label of the queues tab in the worker directory popup
  • WorkerDirectoryQueueItemText - displayed info about a queue item in the list of queues on the queues tab in the worker directory popup
  • WorkerDirectorySearchPlaceholder - placeholder text for the search input
  • ChatInputDisabledText - text displayed inside a disabled chat input
  • WorkerCanvasHeader - header for the worker canvas in Supervisor UI in the Teams view
  • WorkerCanvasDetailsHeader - header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view
  • WorkerCanvasSkillsHeader - header for the Skills section of the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillLevelInvalid - message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillPleaseSelect - text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillsNoSkills - message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillsSchemaMismatch - message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillsSaved - message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillsError - message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view
  • WorkerSkillsReverted - message indicated that the skills were successfully reset
  • Save - label for a save button displayed in the worker skills section
  • Reset - label for a reset button displayed in the worker skills section
  • ChatWelcomeText - chat welcome text for agent
  • InputPlaceHolder - Text shown in the edit box when no content has been entered
  • TypingIndicator - Text used for typing indicator, user name is denoted by {0}. For example "{0} is typing"
  • Read - Text below last message that has been read by other party
  • MessageSendingDisabled - Text shown if sending messages has been disabled
  • Today - Text shown in message list to group messages from today's date
  • Yesterday - Text shown in message list to group messages from yesterday's date
  • UiVersionDeprecated - notification indicating that the current version of Flex is deprecated
  • RuntimeLoginLabel - header for the runtime login view
  • RuntimeLoginPlaceholder - placeholder for the runtime login view input field in the runtime login view
  • RuntimeLoginLaunch - label for the action button in the runtime login view
  • RuntimeLoginWithTwilio - label in the runtime login view for the link that leads to Twilio login page
  • RuntimeLoginIsAdmin - a text prepending RuntimeLoginWithTwilio link in the runtime login view
  • RuntimeLoginErrorDomain - an error displayed in case runtime domain couldn't be resolved in the runtime login view
  • RuntimeLoginErrorSso - an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console
  • TransferFailedNotification - a notification displayed in case of failed task transfer to another agent
  • SupervisorTaskCanvasHeader - a header for the task card in Supervisor UI in the Teams view
  • TaskTabSupervisorCallLabel - Call task tab label in Supervisor task canvas.
  • TaskTabSupervisorChatLabel - Chat task tab label in Supervisor task canvas.
  • TaskHeaderStatusPending - Describes task that is in pending state. It's used in TaskCanvasHeader.
  • TaskHeaderGroupCallAccepted - Describes conference call task that is in accepted state. It's used in TaskCanvasHeader.
  • TaskHeaderStatusAccepted - Describes task (except webchat) that is in accepted state. It's used in TaskCanvasHeader.
  • TaskHeaderWebChatStatusAccepted - Describes WebChat task that is in accepted state. It's used in TaskCanvasHeader.
  • TaskHeaderStatusWrapup - Describes task that is in wrapup state. It's used in TaskCanvasHeader.
  • TaskHeaderStatusCompleted - Describes task that is in completed state. It's used in TaskCanvasHeader.

The following template code shows the default values assigned to the above strings:


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{
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infoPanelContent: "`
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<h1>TASK CONTEXT</h1>
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<h2>Task type</h2>
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<p>{{task.channelType}}</p>
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<h2>Task created on</h2>
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<p>{{task.dateCreated}}</p>
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<h2>Task priority</h2>
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<p>{{task.priority}}</p>
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<h2>Task queue</h2>
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<p>{{task.queueName}}</p>
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<h2>Task Sid</h2>
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<p>{{task.taskSid}}</p>
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<h2>Reservation Sid</h2>
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<p>{{task.sid}}</p>
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<hr />
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<h1>CUSTOMER CONTEXT</h1>
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<h2>Customer name / phone number</h2>
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<p>{{task.defaultFrom}}</p>
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<h2>Country</h2>
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<p>{{task.attributes.caller_country}}</p>
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<hr />
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<h1>ADDONS</h1>
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<p>
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No add-ons enabled.
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To expand your experience, visit
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</p>
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<a href="https://www.twilio.com/marketplace/add-ons" target="blank">Twilio Marketplace</a>`",
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SetYourStatus: "Set your status",
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LogOut: "Log out",
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SigningIn: "Signing in",
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SessionExpired:
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"Your session has expired. " + "<a href='#' onClick='window.location.reload()'>Click here to log in again</a>",
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NoTasksTitle: "Status",
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NoTasks: "No active tasks",
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NoTasksHintNotAvailable: "Change activity state to start receiving tasks.",
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NoTasksHintAvailable: "You are ready to start receiving tasks.",
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NoCRMConfigured: "No CRM configured",
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NoCRMConfiguredAction: "HOW TO CONFIGURE",
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NoCRMTitle: "CRM config",
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NoCRMHint: "Our docs can help you get started.",
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LoginWelcome: "Hi there, welcome to Flex!",
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LoginContinue: "Continue anyway",
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LoginAgain: "Login again",
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LoginLaunch: "Launch",
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LoginTitle: "Twilio Flex",
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LoginErrorDomain: "Oops! Your runtime domain is incorrect.",
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LoginErrorDomainDetails:
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"Find your runtime domain " + "<a href='https://www.twilio.com/console/runtime/overview'>here</a>",
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LoginErrorSso: "Hmm, Single Sign-On has not been configured.",
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LoginErrorSsoDetails:
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"Find out how to configure Single Sign-On " +
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"<a href='https://www.twilio.com/console/flex/users/single-sign-on'>here</a>",
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LoginErrorPopupBlocked: "Sorry, pop-ups are blocked.",
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LoginErrorPopupBlockedDetails:
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"<a href='https://support.google.com/chrome/answer/95472'>" +
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"Find out how to enable pop-ups in your browser</a>",
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LoginErrorInvalidCertificate: "Invalid SSO Settings",
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LoginErrorInvalidCertificateDetails:
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"This may be caused by malformed urls or missing/invalid certificates. Please reconfigure the " +
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"<a href='https://www.twilio.com/docs/api/errors/70251' target='_blank'>" +
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"SSO settings" +
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"</a>" +
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" and retry.",
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LoginErrorGeneric: "Oops! Well, that didn't work :( Please double check your configuration.",
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LoginIsAdmin: "Flex Admin?",
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LoginWithTwilio: "Login with Twilio.",
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TaskHeaderLeaveCall: "LEAVE CALL",
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TaskHeaderEndCall: "HANG UP",
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TaskHeaderWrapup: "WRAP UP",
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TaskHeaderComplete: "COMPLETE",
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TaskHeaderEndChat: "END CHAT",
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TaskHeaderStatusPending: "",
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TaskHeaderStatusAccepted: "Live | {{helper.durationSinceUpdate}}",
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TaskHeaderWebChatStatusAccepted:
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"{{#if helper.chat.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}} Live | {{helper.durationSinceUpdate}}",
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TaskHeaderGroupCallAccepted:
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"Live | {{helper.durationSinceUpdate}} | {{{icon name='Participant'}}} " +
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"{{task.conference.liveParticipantCount}}",
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TaskHeaderStatusWrapup: "Wrap up | {{helper.durationSinceUpdate}}",
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TaskHeaderStatusCompleted: "Completed | {{helper.durationSinceUpdate}}",
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SideNavTaskView: "Agent Desktop",
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SideNavTeamsView: "Teams",
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SideNavAgentDashboard: "Agent Dashboard",
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SideNavSupervisorInspections: "Supervisor Inspections",
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SideNavSupervisorDashboard: "Supervisor Dashboard",
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SideNavSupervisorReports: "Supervisor Reports",
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SideNavSettings: "Settings",
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SideNavQueuesStatsView: "Queue Stats",
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TaskHeaderLine: "{{task.defaultFrom}}",
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TaskExtraInfo:
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"Lorem ipsum dolor sit amet, consectetur adipiscing elit, " +
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"sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. " +
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"Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip " +
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"ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit " +
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"esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non " +
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"proident, sunt in culpa qui officia deserunt mollit anim id est laborum.",
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TaskLineCallIncomingTitle: "Incoming call",
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TaskLineCallTransferTitle: "Transfer request",
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TaskLineCallEndedTitle: "Call ended",
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TaskLineQueue: "Queue: {{task.queueName}}",
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TaskLineCallDuration: "{{helper.durationSinceUpdate}}",
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TaskLineCallReserved: "Incoming call from queue {{task.queueName}}",
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TaskLineCallAssigned: "Live | {{helper.durationSinceUpdate}}",
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TaskLineCallWrapup: "Wrap up | {{helper.durationSinceUpdate}}",
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TaskLineGroupCallAssigned:
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"Live | {{helper.durationSinceUpdate}} | {{{icon name='Participant'}}} " +
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"{{task.conference.liveParticipantCount}}",
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TaskLineCallTransferWorker: "Request from {{task.incomingTransferObject.worker.fullName}} (direct)",
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TaskLineCallTransferWorkerDetail:
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"From: {{task.incomingTransferObject.worker.fullName}} (direct)<br />" + "Queue: {{task.queueName}}",
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TaskLineCallTransferQueue:
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"Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})",
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TaskLineCallTransferQueueDetail:
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"From: {{task.incomingTransferObject.worker.fullName}}<br />" + "Queue: {{task.queueName}}",
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TaskLineChatReserved: "Incoming chat request",
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TaskLineChatLineReserved: "Incoming Line request",
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TaskLineChatMessengerReserved: "Incoming Messenger request",
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TaskLineChatWhatsAppReserved: "Incoming WhatsApp request",
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TaskLineSmsReserved: "Incoming SMS request",
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TaskLineChatAssigned:
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"{{helper.durationSinceUpdate}} | {{#if helper.chat.typers.length}} typing … {{else}} {{#if helper.chat.lastMessage}} " +
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"{{helper.chat.lastMessage.authorName}}: {{helper.chat.lastMessage.body}}" +
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"{{else}}No messages{{/if}}{{/if}}",
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TaskLineWebChatAssigned:
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"{{#if helper.chat.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}}" +
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"{{helper.durationSinceUpdate}} | {{#if helper.chat.typers.length}} typing … {{else}} {{#if helper.chat.lastMessage}} " +
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"{{helper.chat.lastMessage.authorName}}: {{helper.chat.lastMessage.body}}" +
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"{{else}}No messages{{/if}}{{/if}}",
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TaskLineTitle: "",
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TaskReserved: "Reserved",
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TaskAssigned: "Assigned",
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TaskWrapup: "In wrap up",
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TaskCompleted: "Completed",
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TaskCanceled: "Canceled",
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TaskFilterAll: "ALL TASKS",
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TaskFilterActive: "ACTIVE TASKS",
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TaskFilterWrapping: "TASKS IN WRAP UP",
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TaskInfoPanelContent: infoPanelContent,
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ColumnHeaderAgent: "AGENT",
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ColumnHeaderCalls: "CALLS",
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ColumnHeaderTasks: "OTHER TASKS",
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SupervisorUserCardFirstLine: "{{worker.fullName}}",
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SupervisorUserCardSecondLine: "{{worker.activityName}} | {{worker.activityDuration}}",
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SupervisorTaskViewContentHeader: "{{worker.fullName}}, {{task.defaultFrom}}",
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SupervisorTaskHeaderLine: "{{task.defaultFrom}}",
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SupervisorTaskLive: "{{helper.durationSinceUpdateShort}}",
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SupervisorTaskGroupCall: "{{helper.durationSinceUpdateShort}} | ({{task.conference.liveParticipantCount}})",
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SupervisorTaskWrapUp: "Wrap up | {{helper.durationSinceUpdateShort}}",
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SupervisorTaskCompleted: "Completed | {{helper.durationSinceUpdateShort}}",
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SupervisorTaskCardHeader: "{{task.defaultFrom}}",
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SupervisorTaskInfoPanelContent: infoPanelContent,
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LiveCommsMonitoringMessage: "You are listening to a call with {{task.defaultFrom}} and {{worker.fullName}}",
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LiveCommsMonitoringMessageMoreWorkers:
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"You are listening to a call with {{task.defaultFrom}} and {{workers.length}} workers",
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LiveCommsMonitoringMessageNoWorkers: "You are listening to a call with {{task.defaultFrom}}",
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LiveCommsOngoingCallMessage: "You are on a call with {{task.defaultFrom}}",
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LiveCommsIncomingCallMessage: "Incoming call from {{task.defaultFrom}}",
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LiveCommsBarAccept: "accept",
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LiveCommsBarDeny: "reject",
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LiveCommsBarReturnToCall: "RETURN",
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LiveCommsBarStopListening: "STOP LISTENING",
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LiveCommsBarHold: "HOLD",
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LiveCommsBarUnHold: "UNHOLD",
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WorkerDirectoryTitle: "Transfer",
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WorkerDirectoryItemFirstLine: "{{worker.fullName}}",
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WorkerDirectoryItemSecondLine: "{{worker.activityName}}",
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WorkerDirectoryAgentsTabLabel: "AGENTS",
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WorkerDirectoryQueuesTabLabel: "QUEUES",
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WorkerDirectoryQueueItemText: "{{queue.name}}",
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WorkerDirectorySearchPlaceholder: "Search",
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ChatInputDisabledText: "Conversation ended",
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WorkerCanvasHeader: "Profile",
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WorkerCanvasDetailsHeader: "Agent Details",
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WorkerCanvasSkillsHeader: "Skills",
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WorkerSkillLevelInvalid: "Please select a skill level between {{min}} - {{max}}",
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WorkerSkillPleaseSelect: "Add skill",
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WorkerSkillsNoSkills: "No skills attributed",
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WorkerSkillsSchemaMismatch: "Worker skills schema mismatch",
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WorkerSkillsSaved: "Changes saved successfully",
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WorkerSkillsError: "Failed to save changes",
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WorkerSkillsReverted: "Changes reverted",
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ChatWelcomeText: "Conversation started with customer",
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UiVersionDeprecated: "{{message}}",
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RuntimeLoginLabel: "Runtime domain",
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RuntimeLoginPlaceholder: "Your Runtime Domain",
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RuntimeLoginLaunch: "Launch",
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RuntimeLoginWithTwilio: "Login with Twilio.",
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RuntimeLoginIsAdmin: "Flex Admin?",
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RuntimeLoginErrorDomain: "Oops! Well, that didn't work :( Check your <b>domain</b>.",
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RuntimeLoginErrorSso: "Oops! Well, that didn't work :( Check your <b>SSO</b> setup.",
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TransferFailedNotification: "Agent unavailable",
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TaskCannotBeTransferredNotification: "Task cannot be transferred",
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SupervisorTaskCanvasHeader: "TASK DETAILS",
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TaskTabAgentIncomingLabel: "Incoming",
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TaskTabAgentCallLabel: "Call",
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TaskTabAgentChatLabel: "Chat",
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TaskTabAgentInfoLabel: "Info",
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TaskTabSupervisorOverviewLabel: "Overview",
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TaskTabSupervisorCallLabel: "Call",
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TaskTabSupervisorChatLabel: "Chat",
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TaskTabSupervisorInfoLabel: "Info",
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MicNotAvailableNotification: "Unable to access microphone, please check browser settings.",
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BrowserVoiceDisabledNotification: "Call cannot be accepted. Twilio Voice SDK has been disabled.",
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MessageSizeExceeded: "The entered character number exceeds the limit - {{currentCharCount}}/{{maxCharCount}}",
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UserControlWorkerSecondLine: "{{worker.activityName}} | {{worker.activityDuration}}",
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UserLoggedOutSuccess: "You have logged out successfully!",
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CannotChangeOtherWorkerActivity:
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"You cannot change an agent's activity while they have a pending task/reservation.",
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CallCanvasWorkerOnHold: "You are on hold",
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CallCanvasUnholdWorker: "Unhold",
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CallParticipantStatusOnHold: "On Hold",
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CallParticipantStatusLive: "Live",
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CallParticipantStatusConnecting: "Calling...",
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CallParticipantStatusLeft: "Caller left",
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CallParticipantStatusTransferFailed: "No Answer",
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CallParticipantStatusKickConfirmation: "Remove from call?",
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LiveCommsIncomingDirectCallTransfer: "Request from {{task.incomingTransferObject.worker.fullName}} (direct)",
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LiveCommsIncomingQueueCallTransfer:
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"Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})",
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CallParticipantCustomerName: "{{task.defaultFrom}}",
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MonitoringFailedNotification: "Monitoring attempt has failed",
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PredefinedChatMessageAuthorName: "Bot",
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PredefinedChatMessageBody: "Hi there! How can we help you today?",
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AgentStatusAvailable: "Available",
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AgentStatusBusy: "Busy",
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AgentStatusUnavailable: "Unavailable",
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AgentStatusOffline: "Offline",
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ActiveTasksTileTitle: "Active tasks",
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WaitingTasksTileTitle: "Waiting tasks",
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AgentsByActivityTileTitle: "Agents",
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LongestWaitTimeTileTitle: "Longest wait",
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QueuesNoDataHeading: "Queues",
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QueuesNoDataBodyForAdmin: "You have no Queues set up. Please configure your Queues.",
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QueuesNoDataBodyForSupervisor: "There are no Queues set up. Please contact your Administrator.",
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QueuesNoDataLinkLabelForAdmin: "Add Queue",
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PendingReservationsOnLogoutNotification: "You cannot logout while you have a pending task/reservation",
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PendingReservationsOnActivityStateChangeNotification:
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"You cannot update your activity while you have a pending task/reservation",
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AcceptTaskTooltip: "Accept",
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RejectTaskTooltip: "Reject",
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HangupCallTooltip: "Hang up",
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LeaveCallTooltip: "Leave",
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MuteCallTooltip: "Mute",
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HoldCustomerTooltip: "Hold Customer",
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UnholdCustomerTooltip: "Unhold Customer",
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HoldAgentTooltip: "Hold {{worker.fullName}}",
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UnholdAgentTooltip: "Unhold {{worker.fullName}}",
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CancelTransferTooltip: "Cancel Consult",
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KickAgentTooltip: "Hang up {{worker.fullName}}",
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ColdTransferTooltip: "Transfer",
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WarmTransferTooltip: "Consult",
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MonitorCallTooltip: "Monitor Call",
_310
LogToFileStartLoggingText: `<div>
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<h2>Capture logs</h2>
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<ul>
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<li>When you enable logging, your browser will be refreshed and logs capturing will start.</li>
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<li>Once you are ready to finish - stop logging. All captured logs will be saved to a text file.</li>
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</ul>
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</div>`,
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LogToFileStartLoggingLabel: "Refresh and start",
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LogToFileStopLoggingText: `<div>
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<h2>Logging is active</h2>
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<p>
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If you've repeated your actions and reproduced the issue, stop logging to download the file with captured logs.
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</p>
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</div>`,
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LogToFileStopLoggingLabel: "Finish and download",
_310
ChatOrchestrationAddToChatChannelFailed: "Failed to add worker to the chat channel.",
_310
ChatOrchestrationDeactivateChatChannelFailed: "Failed to deactivate the chat channel.",
_310
ChatOrchestrationLeaveChatChannelFailed: "Failed to remove worker from the chat channel.",
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TeamsViewFilterAction: "Filter{{#if filterCount}} ({{filterCount}}){{/if}}",
_310
TeamsViewClearSearchAction: "Clear search result",
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TeamsViewClearSearchPlaceholder: "Search Agents",
_310
TeamsViewResultsSummaryNoWorkersDisplayed: "No agents matched your criteria. Refine results via search or filter.",
_310
TeamsViewResultsSummaryMaxWorkersDisplayed: "Showing maximum number of agents. Refine results via search or ",
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TeamsViewResultsSummaryFilterCTA: "filter",
_310
TeamFiltersPanelTitle: "Filters",
_310
TeamFiltersPanelSingularLabel: "Viewing <strong>{{number}}</strong> agent",
_310
TeamFiltersPanelPluralLabel: "Viewing <strong>{{number}}</strong> agents",
_310
TeamFiltersApply: "Apply",
_310
TeamFiltersReset: "Reset",
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InputPlaceHolder: "Type message",
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TypingIndicator: "{0} is typing … ",
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Connecting: "Connecting …",
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Disconnected: "Connection lost",
_310
Read: "Read",
_310
MessageSendingDisabled: "Message sending has been disabled",
_310
Today: "TODAY",
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Yesterday: "YESTERDAY",
_310
MessageCanvasTrayContent: `
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<h6>Complete</h6>
_310
<p>This chat is no longer active.</p>`,
_310
MessageCanvasTrayButton: "START NEW CHAT",
_310
WelcomeMessage: "Welcome to customer service",
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NotificationMessage: "Unable to perform action: {{message}}",
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Save: "SAVE",
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Reset: "RESET",
_310
MessageCharacterCountStatus: "{{currentCharCount}} / {{maxCharCount}}",
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MessageCharacterCountReached: "Character count reached - {{currentCharCount}} / {{maxCharCount}}",
_310
SendMessageTooltip: "Send Message",
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FieldValidationRequiredField: "Field required",
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FieldValidationInvalidEmail: "Please provide a valid email address",
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ChatInputUserNotMemberDisabledText: "You are not a participant of this chat",
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FilterItemAny: "Any",
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FilterItemAmountSelected: "{{amount}} selected",
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FilterItemOnly: "{{item.label}} only"
_310
};


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