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Flex UI local logging


(information)

Pilot

This Twilio product is currently available as a pilot release. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Pilot and beta products are not covered by a Twilio SLA. Learn more about how Twilio supports products that are not yet GA(link takes you to an external page).

Local logging allow a user to capture client side logs into a text file which can then be shared with Twilio support to help troubleshooting issues.


How it works?

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If local logging is enabled (See How to enable local logging), users will see a "bug" icon in the header.

Twilio Flex UI showing no active tasks and no CRM configured with user idle status.

Steps

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  1. Click on the bug button

  2. Start logging and reproduce the issue. Logs will be captured until logging is stopped, even if user logs out.

    Twilio Flex UI showing active logging with options to finish and download logs.
  3. Once the issue was reproduced, stop logging and download file

    flex ui local logging.
  4. Send the file to Twilio support with issue description


How to enable local logging?

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There are 2 ways to enable local logging:

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var appConfig = {
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<..>
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logger: { type:"file" },
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<..>
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};
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