How to contact SendGrid support

If you can log in

If you are not currently logged in, you will be redirected to the Twilio SendGrid login page. Once logged in, click Contact Support .
You will now see your support contact options.

(information)

All Twilio SendGrid customers can submit a ticket using our web form or send us a Twitter DM @SendGridSupport .
Paying Twilio SendGrid customers have the option to contact support via chat or by submitting a ticket using our web form.
SendGrid customers with Pro or higher tier plans have access to phone support. To request phone support:
- Log in to your SendGrid account and navigate to "Login & Contact Support" following the instructions above
- Click Contact Support
- Enter a brief description of the issue you are experiencing and click the blue Continue button
- Scroll to the bottom of the page and click Request Callback
- Enter your information and click Submit

If, for any reason, you have lost access to your Twilio SendGrid account, you can still submit a support ticket.

A drop-down menu will display options that may be related to your login issue. Select the option that best fits your situation. If you are unsure, select I am having a different login issue .

Once you select a reason you are having trouble logging in, you will be taken to a form where you can submit a ticket without authenticating.

Ticket support - 24/7
Social support - 24/7
Chat support - 24/7 (For paying customers)
Phone support via the Request Callback option is available for customers with a Pro or higher account 24/7. You can request a callback from support by following the instructions above .