Parent accounts will see aggregated statistics for their account and all subuser accounts. Subuser accounts will only see their own statistics.
Categories will be stored as a "Not PII" field and may be used for counting or other operations as SendGrid runs its systems. These fields generally cannot be redacted or removed. You should take care not to place PII in this field. SendGrid does not treat this data as PII, and its value may be visible to SendGrid employees, stored long-term, and may continue to be stored after you've left SendGrid's platform.
Categories can help organize your email analytics by enabling you to "tag" emails by type. As a result, you may want to compare one category to another. The category comparison tool allows you to do this.
You can compare up to 10 categories at a time. To select them, click the + sign next to each category name in the left-side list. Then, click Compare.
Once you have selected the categories, your top most graph will show you how each selected category has fared for each individual metric in a single graph. Each category will be assigned a color in this bar chart.
You can remove individual categories from the list of categories you selected initially, by clicking Categories and unchecking categories. The graph will refresh, showing only the selected categories.
You can change which metrics, date, or grouping by adjusting the statistics filters.
When you initially choose the categories to compare, this graph will be titled "Comparison for Deliveries" and will show you the delivery rates over time for each of the compared categories.
You can remove individual categories from the list of categories you selected initially, by clicking Categories and unchecking categories. The graph will refresh, showing only the selected categories.
To change this graph to see another metric for your categories, click the button next to the Categories button and choose another metric.
When you initially choose the categories to compare, this table will be titled "Figures for Delivered" and will show you the actual delivery numbers over time for each of the compared categories.
You can remove individual categories from the list of categories you selected initially, by clicking Categories and unchecking categories. The graph will refresh, showing only the selected categories.
To change this graph to see another metric, click the button inline with the graph title and choose another metric.
You can also choose to show actual counts or percentages, by clicking the corresponding button above and to the right of the table.
Want deeper data and insights? With SendGrid Email Insights Reports, you'll get access to more data about your email performance plus customized insights from a deliverability consultant.