Enabling the Flex Dialpad

Public Beta Feature

The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.

The Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and above.

Enable the Flex Dialpad in the Twilio Console

1. Ensure that you are using v1.18.0 of the Flex UI.

2. Log in to the Twilio Console and navigate to the Flex Settings page. Scroll to the Outbound Dialing section at the bottom of the page.

3. Toggle the Enable Dialpad switch so that it’s set to enabled.

4. Configure your Dialpad defaults with a Caller ID, TaskQueue, WorkFlow, and Country for your Dialpad defaults.

5. Click Save to save your changes.

Self-Hosted Flex: Upgrade the Flex-UI Node Module

If you're using self-hosted Flex, you'll also need to upgrade the Flex UI to v1.18.0 to render the Flex Dialpad in your contact center. In order to use the outbound dialing capabilities in Flex, you’ll need NPM install permissions for your Flex codebase.

Update your Flex UI Node Module

1. In your Flex Project, run the following command to install the most recent version of the Flex UI.

npm install @twilio/flex-ui@1.18.0

Next Steps

Your Flex UI should now have natively supported outbound dialing! Now you can modify your settings, learn about the known limitations of the dialer or just start using your updated Flex UI!

Rate this page:

Need some help?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd browsing the Twilio tag on Stack Overflow.

Thank you for your feedback!

We are always striving to improve our documentation quality, and your feedback is valuable to us. How could this documentation serve you better?

Sending your feedback...
🎉 Thank you for your feedback!
Something went wrong. Please try again.

Thanks for your feedback!

Refer us and get $10 in 3 simple steps!

Step 1

Get link

Get a free personal referral link here

Step 2

Give $10

Your user signs up and upgrade using link

Step 3

Get $10

1,250 free SMSes
OR 1,000 free voice mins
OR 12,000 chats
OR more