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Configuring the Flex Dialpad

Public Beta Feature

The Flex Dialpad is offered as a Public Beta Feature and has some important limitations.

Note that the Flex Dialpad and associated features are only available in Flex UI v.1.18.0 and onwards


The Flex Dialpad has various settings that you can modify. To see the defaults, log in to the Twilio Console and navigate to the Flex Settings page.

Description of Fields

Field Name Description
Caller ID Manage which Twilio phone number you want to use as the default Caller ID for outbound calls.
TaskQueue Manage which TaskRouter TaskQueue you want to use for outbound calls. The queue will be used for reporting in TaskRouter Events and Flex Insights. The queue will not be used for routing.
TaskRouter Workflow Manage which TaskRouter Workflow you want to use for outbound calls. The workflow will be used to determine Task Reservation Timeout and Assignment Callback URL. Routing rules will be ignored, and the task will be assigned to the agent using the Dialpad.
Country Manage the default country code for your Dialpad. Choose a country code that will be the most useful for the majority of your agents.

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