Flex WebChat is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without needing to leave your webpage. It is natively integrated with the Flex Contact Center.
Learn the basics on how to set up and use WebChat in our documentation.
The Flex WebChat experience is fully customizable. WebChat can be customized in the following ways:
- Changing the basic configuration of WebChat
- Changing the look and feel of WebChat
- Customizing forms and gathering contextual information
- Customizing the UI by adding, replacing or removing components
- Customizing the behavior of the WebChat by tapping into user actions