What is happening?
Call and Conference records older than 13 months will not be deleted from Twilio – we will provide a Bulk Export utility in Console and via API starting December 4, 2020. Bulk Export will generate S3 files containing one day of data per file and deliver the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.
Why is this happening?
This new 13-month window for logs will help us improve performance for Call and Conference Logs in Console, and increase query speed for retrieving resources via the API.
What do I need to do?
If you view logs in Console there is no follow up action, but just be aware that calls and conferences will only display logs for the previous 13 months.
If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.