Twilio’s Programmable Voice SIP product enables you to use your existing SIP communications infrastructure (e.g. IP-PBX, SBC, etc) to initiate SIP sessions with Twilio and use TwiML and/or the REST APIs to create advanced voice applications. Twilio sits in the middle, enabling calls to be routed to your SIP communications infrastructure, PSTN, or to browsers and mobile apps. There are a few short steps to configure Twilio to interoperate with your infrastructure so you can start building and testing your voice app.
To send SIP to Twilio's cloud you need to create a Twilio SIP Domain. A SIP domain is a custom DNS hostname associated with your Twilio account that can accept SIP traffic. If anyone makes a SIP request using that domain, (e.g. sip:email@example.com), it will be routed over the internet to Twilio. When a SIP request is received by Twilio, the SIP domain is used to determine the authentication criteria and subsequently used to lookup the configured URL to webhook to your application that will provide instructions on how to handle the incoming SIP call. See here for more details.
Log into the Console and select Programmable Voice from the vertical menu on the left side of the view which will bring you to the Dashboard. Now navigate to SIP Domains/Endpoints.
Provide a friendly name for your SIP Domain such as MyCompanySF.
SIP URI / Domain name
This property allows you to specify a global unique SIP Domain that is used to route the SIP traffic from your infrastructure over the public internet to the correct server hosted by Twilio in the cloud.
A SIP request uses a SIP URI such as the following: sip:firstname.lastname@example.org
Twilio processes the incoming request and authenticates it using your chosen authentication method. If the request is authenticated, it webhooks to your requested URL discussed next. All users in the same SIP domain webhook to the same application URL.
Domain names can contain letters, numbers, and “-”. By default, every account has their own Twilio Account SID reserved as a domain.
If you try to create a domain that already exists, you will receive an error. Creating subdomains of existing domains is permitted as long as you have already created the original domain. For example: foo.example.sip.twilio.com can only be created if you have already reserved example.sip.twilio.com.
Sub-accounts can create subdomains of any SIP domain in the master account. There exists a REST API for creating Domains.
Request URL (webhook)
Please specify a URL that points to your web application that Twilio will invoke upon receipt of a SIP INVITE. The URL must respond with TwiML that specifies how to handle the incoming call. Alternatively you can specify a URL that points to a static TwiML bin.
Below is a URL you can use as an example of a static TwiML. When Twilio receives the SIP INVITE, after authentication, it will accept the INVITE, establish the call and say a brief message to the caller.
If the Request URL fails (for instance, due to an invalid TwiML), then optionally you can specify that this URL be invoked.
Optionally, you can specify a URL for Twilio to send webhook requests to as a call progresses from, initiated to ringing to answered to completed.
Authentication limits access to your SIP Domain from only approved devices and users. You must configure a minimum of either an Access Control List or a credential list. If you configure both, then both ACLs and credential lists are enforced.
IP Access Control Lists (ACL)
If configured, then Twilio will only accept SIP traffic originating from the IPs in this list - all other packets will be dropped. You must specify a full IP address; no IP wildcarding is supported. IP Access Control Lists can be applied to one or more SIP Domains. There exists a REST API for creating IP ACLs.
Credential Lists are sets of usernames and passwords that will be accepted by your SIP Domain.
If you are a Credential List, your SIP INVITE will be challenged with a 407 Authorization required requesting the appropriate user name and password.
For each username, you must set a password that meets the following minimum requirements:
Twilio does not store the passwords you provide for usernames in cleartext; instead the passwords are MD5 hashed in accordance with the digest authentication specification. Once a password is set, Twilio does not provide a way to retrieve the stored password. Credential Lists can be applied to one or more SIP Domains.
There exists a REST API for creating credential Lists
To ensure that your communications infrastructure doesn’t block communication, you must update your whitelist. See here for details.
Now that Twilio’s IPs and ports are whitelisted in your system and your SIP Domain is created, you can send SIP requests to Twilio. If you used the example URL from Step 1, you will hear:
“Congratulations! You just made your first call with Twilio SIP.”
In order to better integrate with remote SIP applications, Twilio reads the headers that are returned in the SIP response messages. Twilio will read any headers beginning with the X- prefix and copy them to either the Dial action URL or the call screening URL, in the format DialSipHeader_X-headername=headervalue.
On a successful call setup (when a 200 OK SIP response is returned) any X-headers in the 200 OK message are posted to the call screening URL. Headers in the final SIP response message (any 4xx or 5xx message or the final BYE/200) are posted to the Dial action URL.