Elastic SIP Trunking: Call Transfer via SIP REFER
If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that transfer.
About call transfers
A call transfer is just what it sounds like: It’s when you transfer a customer’s call from one call center agent to another. You might need to initiate a call transfer for several reasons, such as when a customer requesting to speak to the manager. Quick, easy call transfers are a necessary function in today’s business telecom environments.
When an agent presses the “Transfer” button on a SIP-enabled IP phone, the phone issues a SIP REFER method requesting the call to be transferred to a third party using the contact information provided in the request.
A very common type of call transfers is “blind” transfers. Blind transfers ...
Interconnect is Now Global – New Exchanges in Europe and Asia
Today, we’re excited to announce the launch of two new Interconnect Exchanges – Europe (London) and Asia (Singapore) – making private connections to the Twilio platform now available on three continents.
Twilio Interconnect provides resilient, scalable private connections from your infrastructure to Twilio’s data centers. A private connection protects your calls with network-level security with predictable high quality guaranteed.
Not all voice conversations are created equal
Have you ever had a conference call where poor audio quality caused the entire call to go downhill? We have. How about two-factor authentication calls when a digital voice gives you a code to put in your browser -do you ever notice quality problems on those? Probably not.
This is because not all conversations are the same. Different types have different requirements for security, quality, and reliability and we recognize that each workflow requires different connectivity building blocks. That’s why Twilio launched private ...
How to Configure Twilio Elastic SIP Trunking with FreePBX
Twilio Elastic SIP Trunking is used to connect your IP-based communications infrastructure to the publicly switched telephone network (PSTN), so you can start making and receiving telephone calls to the ‘rest of the world’ via any broadband public internet or private connection. Twilio users often hook Elastic SIP to FreePBX, a web based GUI with an underlying Asterisk based PBX. We took best practices from our users and collected them into a series of video tutorials that give you a step-by-step guide on how you can configure Twilio Elastic SIP with FreePBX.
Twilio Elastic SIP Trunking has several advantages over traditional SIP Trunking whether you are trying to connect to global telephony network or power notifications systems with unpredictable traffic. One of the biggest advantages is the ease of configuration and complete freedom to manage your SIP connectivity as you choose. The video tutorials below show you how to start ...
Private Connections for Twilio’s Programmable Voice WebRTC Client
We’re excited to announce that Twilio Interconnect now supports Twilio Client, letting you to use private network connections to Twilio for WebRTC calls. A private connection protects your calls with network-level security, and can guarantee quality end to end. To get started with Interconnect, tell us how you’d like to connect.
Twilio’s Client allows you to embed voice into your mobile or web based enterprise software such as a CRM. From Call Centers to Hosted PBX, your users can communicate from within their browser, using the web interface they’re already familiar with. However, some businesses haven’t been able to adopt client because of policies that limit voice traffic from traversing the Internet. With Twilio Interconnect you get a direct enterprise-grade network link from your premises to Twilio.
Ways To Connect To Twilio
There are a few Network Peering connection options available from our Ashburn, VA ...
Introducing SIP Registration
We’re excited to introduce a new way to use the Twilio Voice API – via SIP Registration. Now you can connect your SIP-enabled devices or softphones directly to Twilio and use the Voice API to build nifty call-handling logic. For example, you can get phone numbers in nearly 50 countries for those phones. Then, decide if your phones ring sequentially or simultaneously. You can control call routing from your code, based on day of the week, time of day, or Caller ID.
SIP Registration is available now and it’s free to register multiple devices per user. That’s enough to make even the most device-crazy person happy. The same Programmable Voice pricing for making and receiving calls will apply. To get started, check out the setup instructions below.
But first, here are some early examples of how others are using SIP Registration.
How Contact Centers Use Twilio’s SIP ...