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The Twilio Magic defines the way we work

It's the set of values that guides how we work, build, and show up.

A woman in a red hoodie and a man in a gray hoodie, both smiling.
A woman in a red hoodie and a man in a gray hoodie, both smiling.
Twilio Magic logo with the word TWILIO in white and MAGIC in red, bold uppercase letters.
TWILIO MAGIC logo in white and red text
Illustration of a maroon sneaker with white stripes, enclosed in a red rounded square.
Illustration of a maroon sneaker with white stripes, enclosed in a red rounded square.

Wear the customers’ shoes

We listen to and learn from our customers, and we build the future with them. We win when our customers win.

Red and white geometric owl graphic with a compass and a hand holding a key shape.
Red and white geometric owl graphic with a compass and a hand holding a key shape.
Red square icon with a white speech bubble and a maroon question mark inside.
Red square icon with a white speech bubble and a maroon question mark inside.

Ask
“what if?”

We let our curiosity lead. We embrace change and transform uncertainty into possibility.

Three people at a table with workshop materials, smiling and wearing red lanyards.
Three people at a table with workshop materials, smiling and wearing red lanyards.
Red icon with a stylized snowy mountain and a small flag on the peak.
Red icon with a stylized snowy mountain and a small flag on the peak.

Own
the outcome

We do what we say and are accountable for the results. We set high standards and inspire excellence.

Three smiling people wearing t-shirts, one with Do Good and another with We change, at a crowded event.
Three smiling people wearing t-shirts, one with Do Good and another with We change, at a crowded event.
Illustration of two hands clasping each other in unity on a red background.
Illustration of two hands clasping each other in unity on a red background.

We > me

We put collective success over individual wins. We openly debate ideas and once a call is made, we commit and execute.

Collage of six people on a video call, each engaged in different activities like holding items, eating, and posing.
Collage of six people on a video call, each engaged in different activities like holding items, eating, and posing.
Red and white compass star icon inside a square red background, tilted to the right
Red and white compass star icon inside a square red background, tilted to the right

No shenanigans

We are transparent, candid, and respectful. We do the right thing, even when no one is watching.

Three smiling people wearing t-shirts, one with Do Good and another with We change, at a crowded event.
Three smiling people wearing t-shirts, one with Do Good and another with We change, at a crowded event.

Wear the customers’ shoes

We listen to and learn from our customers, and we build the future with them. We win when our customers win.

Ask “what if?”

We let our curiosity lead. We embrace change and transform uncertainty into possibility.

Own the outcome

We do what we say and are accountable for the results. We set high standards and inspire excellence.

We > me

We put collective success over individual wins. We openly debate ideas and once a call is made, we commit and execute.

No shenanigans

We are transparent, candid, and respectful. We do the right thing, even when no one is watching.

Three people at a table with workshop materials, smiling and wearing red lanyards.
Three people at a table with workshop materials, smiling and wearing red lanyards.

Don’t wait for change. Build it.

We’re a team of builders who do what’s right for our customers, lead with curiosity, hold ourselves accountable, and act in a transparent and respectful way. Come build the future with us.

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Woman smiling, wearing headphones, a black T-shirt with a tech design, and a light blue jacket.
Woman smiling, wearing headphones, a black T-shirt with a tech design, and a light blue jacket.