It's time to reimagine retail and ecommerce
Put first-party customer data to work in real-time so you never miss a step of a shopper’s evolving journey. Twilio gives you the reach to meet customers anywhere, the insights to know what they’ll be looking for next, and the tools to build efficiently. When you understand customers, it’s easy to deliver delightful experiences.
Personalized communications that reach customers wherever they go
Engage seamlessly anytime, anywhere
Use real-time, first-party data to deliver tailored interactions at scale via top channels like SMS, chat, email, voice, and more. Twilio lets you meet customers on their terms to satisfy expectations and build loyalty.
Personalized omnichannel marketing
Delight every customer with seamless, targeted campaigns across their favorite channels.
Gain a unified view of behavior from real-time intent signals to personalize interactions, reduce churn, and lift LTV.
Enable reps to give personalized, expert guidance over preferred channels at scale to improve conversions.
Case studies in data-driven customer relationships
Learn how top brands replaced their rigid, disjointed engagement with personalized omnichannel relationships.
Resources for retail
Inspiration and innovative ideas for the evolving retail landscape
Messaging Total Economic Impact™
Learn how Twilio Messaging can lead to a 3% increase in messages delivered and 132% ROI.
Twilio for Retail Cookbook
See recipes for success with SMS retail notifications, personalization, and virtual contact centers.
Evaluating Email Service Providers for Retail
Six questions to help you find the best retail software solutions for reliable, future-proof experiences.
Twilio & Nike Case Study
Hear the Nike CEO talk about accelerating digital retail experiences with Twilio.
Complete Retail Email Marketing Guide
See retail email marketing strategies, examples, and best practices.
Set Up Retail SMS Reminders
Find out how to create in-stock SMS reminders for an ecommerce store to drive sales.
Learn more about retail solutions
Make every journey meaningful with the leading platform for retail engagement
Integrate all your first-party data in one scalable platform to understand customers and deliver the ideal omnichannel retail experience at every step. Pay as you go—and only for what you need—plus unlock discounts as you scale.