Appointment reminders

Missed appointments mean lost revenue. Send appointment reminders to reduce no-shows and backfill cancellations on the communication channels your customers prefer: email, SMS, WhatsApp, or voice. 

How to build appointment reminders with Twilio

Integrate the channels your customers use with your existing tech stack.

Step 1
Integrate
Use Twilio’s developer-friendly platform and APIs to integrate with your appointment system database or customer relationship management system.


Step 2
Create workflows
Write code or use our low-code Studio editor to create reminder workflows via email, SMS, WhatsApp, or voice.


Step 3
Schedule and send notifications
Schedule reminders to go out at a set time—like one week, two days, or one hour before the appointment.


Step 4
Confirm, reschedule, or backfill
Collect responses by email, text, WhatsApp, or voice to confirm. Then reschedule or backfill any last-minute cancellations.


Step 5
Update system
Log confirmations or changes in the customer’s record and inform employees.

What you need to build multichannel appointment reminders with Twilio

Rely on the communications APIs trusted by 10+ million global developers.

  • Twilio Messaging logo
    Programmable Messaging API

    Send text appointment reminders as SMS, MMS, or WhatsApp messages with reliable global delivery.

  • Twilio Conversations logo
    Conversations API

    Use two-way conversational texting to confirm and reschedule appointments as necessary.

  • Envelope
    Email API

    Send appointment reminder emails to customers who prefer to receive communications in their inbox.

  • Twilio Programmable Voice logo
    Voice API

    Call customers with automated reminders and let them reschedule appointments through your IVR if needed.

Send your first appointment reminders in minutes

Sign up for a free Twilio account to start sending multichannel appointment reminders today. Use our quickstarts, up-to-date docs, CLI, and CodeExchange to build a prototype quickly.

// Send appointment reminders using Twilio with Python
@python_2_unicode_compatible

class Appointment(models.Model):
    
    name = models.CharField(max_length=150)
    
    phone_number = models.CharField(max_length=15)
    
    time = models.DateTimeField()
    
    time_zone = TimeZoneField(default='UTC')

    

    # Additional fields not visible to users
    
    task_id = models.CharField(max_length=50, blank=True, editable=False)
    
    created = models.DateTimeField(auto_now_add=True)

    
    
    def __str__(self):
        
        return 'Appointment #{0} - {1}'.format(self.pk, self.name)

Send SMS appointment reminders

See a sample app that shows how to create, configure, and execute text appointment reminders using Twilio Programmable SMS.

Appointment reminder templates

Write your own appointment reminders or get started quickly with our pre-written text templates.

Appointment reminder tutorial

Follow a step-by-step tutorial to implement appointment reminders in a web application—available in seven languages and frameworks.

Low-code and no-code

Use Twilio Studio’s drag-and-drop functionality to design a custom appointment reminder flow with minimal code.

visually manage communication workflows

Step-by-step demo

View a video with beginner instructions on how to build an appointment reminder flow with Studio.

Appointment reminders webinar

Learn how to build an appointment reminder solution that integrates with your existing scheduling workflow.

Professional Services

Work with our Professional Services team if you have a complex use case or need help building.

The Twilio difference

Dependable delivery for appointment reminders on any channel, anywhere in the world.

Engaging customers globally with no limitations through preferred channels with Twilio