Twilio for Public Sector

Modernize public sector communications at scale

Deliver secure digital experiences to your community with Twilio’s proven platform for omnichannel engagement.

Government agencies, higher education institutions, and consumers benefit from Twilio for Public Sector

Digital communications for government and higher education all in one place

Engage citizens and students, accelerate service delivery, and modernize your infrastructure using the leading public sector engagement platform. Break your digital shift into manageable chunks with pre-built apps that slot into existing systems like building blocks. Then quick-deploy with our expert help.

“We got lucky that we were able to identify a great partner in Twilio, and we were able to move exceptionally fast, the change has been incredibly positive.”

Santiago Garces, CIO

Use cases

Unlock community engagement with future-proof APIs

Drive people-first digital communications

Engage the community you serve via their preferred channels using pre-built, programmable apps. Twilio offers every solution for today’s omnichannel communications—and whatever comes next.

Outreach: Boost citizen and student satisfaction with anytime, anywhere communications via SMS, voice, email, and WhatsApp.
Secure registration: Protect user accounts, halt fraud, and save budget with omnichannel verification with reliable deliverability.
Self-service: Automate the self-service experience for citizens and students with chatbots and IVR.

Virtual appointments facilitated at scale

Workforce engagement between employee and consumer

Enhance workforce experiences

Empower your workforce to delight citizens and students at every interaction with customizable, ready-use engagement apps that improve your organizational agility while reducing risk and costs.

Hybrid work: Let staff answer calls and texts from home, plus enable virtual services using the pre-built video apps in Twilio Flex.
Secure systems: Reduce the risk of hybrid work with passwordless multi-channel employee verification.
Virtual appointments: Offer services remotely such as virtual court, permit centers, waitlines, and telehealth, all built with Twilio Video.

Build trusted cloud communications systems

Replace on-premise IT systems with one secure, scalable cloud communications platform. Set up in minutes and start interacting with your community in ways they prefer.

Cloud phone systems: Create agile, scalable SIP trunking and IVR solutions that personalize community experiences
Modern email infrastructure: Send email with proven deliverability to your community using Twilio SendGrid
Compliant security: Protect user data with security controls custom-tailored to government and higher education institutions.

Building trusted cloud communications systems with Twilio

Citizens and students enjoying a seamless experience via preferred channels.

Design hyperconnected digital systems

Deliver a seamless digital experience to citizens and students with personalized, data-driven communications.

Personalization: Deliver highly-targeted marketing communications to citizens and students across every channel.
Smart cities: Build innovative IoT solutions for urban areas that securely connect devices to cellular networks at scale.
Integrated data pipeline: Create a unified, secure data pipeline for all constituent data that improves service delivery and outcomes

The City of Pittsburgh used Twilio Flex to build and deploy a 311 cloud contact center in just four days with features like IVR and programmable messaging.

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Sandboxx used Twilio Verify and Programmable Messaging to enable military members to correspond securely with family members, sending four million multimedia messages that boosted recruit retention.

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The Maricopa County Superior Court used Twilio to build a virtual assistant for citizen self-service and Twilio Flex to enable omnichannel citizen experiences. They deployed successfully using a Twilio Build Partner, whose expertise and resources produced $185,000 in cost savings to date.

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The University of Michigan used Twilio to build a reliable, virtual conference call solution for all employees that’s flexible and saves money every day.

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Duke University used Twilio Voice to automate outbound calling and scale its weight loss study from 200 to 20,000 participants cost-effectively with Twilio’s software and flexible pricing.

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Case studies in digital transformation

Learn how government agencies and higher education institutions replaced their siloed legacy communications with scalable digital engagement systems.

Thought Leadership

A leader in digital engagement for government and higher education

Explore resources and turnkey solutions

Public service agencies trust Twilio to power the digital shift, and provide resources for any mission-critical applications.

Secure, simple-to-use platform
Convenient apps that deploy quickly
Customizable to your unique needs
Flexible pricing

Twilio Solutions

Mission-led solutions built with expert help on demand

Messaging

Engage residents and students anytime and anywhere using SMS, MMS, alerts, reminders, and WhatsApp.
Voice

Power conversations with programmable features like optimized call routing, fee payments, and a scalable self-service IVR app.
Account Security

Ensure security and compliance using two-factor and multi-factor user authentication, with security features for access management.
Marketing Campaigns

Notify people and offer convenient support via email that pairs with two-way, cross-channel SMS in Twilio Marketing Campaigns.

Flex

Engage residents and students anytime and anywhere using SMS, MMS, alerts, reminders, and WhatsApp.
SIP Trunking

Ensure instant, reliable connectivity for digital solutions at scale, with Twilio’s unlimited capacity and reduced cost.
IoT

Build smart city and smart education IoT solutions using Twilio’s cellular network connectivity and infrastructure.
Twilio Editions

Gain enhanced security and control at scale using administration tools, management controls, and purpose-built security features.

Metrics and data in various graphs, showing success with Twilio Partners

Get a hand from Twilio Partners

Twilio provides everything for your transition to digital engagement, including access to developer resources. Ask about Twilio Partners and Twilio Professional Services, our expert consultants who build with you —or build for you—to ensure a successful launch at any scale.

Getting Started

Learn how to build better customer relationships with Twilio

Simplify your digital shift using one secure engagement platform with customizable solutions that quick-integrate with your existing tech stack. Speak with a sales expert to explore our offerings and flexible pricing.

Contact sales Start for free