Aspect WFM is validated for Flex

Twilio has completed validation of the integration between Flex and Aspect WFM. The following features have been verified and are available for customers of Flex and Aspect:

• Workforce Management
  • Historical data for forecasting
  • Agent schedule creation
  • Real-time adherence

To learn more about Aspect WFM’s capabilities and how to enable it for your application, visit our integration documentation.