#SIGNALstories: Running a Software Contact Center At Scale

I try not to have favorites in the Twilio community, but for the Brooklyn hackers using the platform I confess there’s a special place in my heart for Adam Varga and Elliot Gardiner over at Datalot. They built one of the most sophisticated, data-driven contact centers I’ve seen in my time at Twilio and we were way stoked they came to SIGNAL last year to share some of the stuff they learned in the process.

That 30 minutes is one of the most information rich pieces of technical content we have on Twilio. Their breakdown of the consumer experience they’ve created overflows with pragmatic Twilio tips like:

• Tricks on managing call state with <Queue> humanely
• Warm transfers with <Conference>
• Remote debugging remote, live Twilio Client deployments

Essential lunch watch for anyone using Twilio Programmable Voice.

Join Us For More at SIGNAL 24-25 May

Our schedule is stacked with similar dirty science for the pragmatic Twilio programmer at SIGNAL in SF this year. The only thing missing from the conversation is you – join us for 20% off by using Spectre20 as your promo code when purchasing your ticket.

If you are looking to bring your entire development squad, check out these ten reasons joining us in San Francisco will help your team do more this year.