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Conference Participant

Twilio's Voice API Participant resource represents a participant actively connected to a given conference.

The Participant resource allows you to:

  • Manipulate a conference's current participants by muting or ejecting them from the conference
  • Get a list of all participants in an active conference
  • Get information about a particular participant in an active conference
  • Add participants to an Agent Conference

Participant properties

Names in C# format
AccountSid
sid<AC> Not PII

The unique id of the Account that created this conference
CallSid
sid<CA> Not PII

A 34 character string that uniquely identifies the Participant call that is connected to this conference
ConferenceSid
sid<CF> Not PII

A 34 character string that identifies the conference this participant is in
DateCreated
date_time<rfc2822> Not PII

The date that this resource was created, in RFC 2822 format.
DateUpdated
date_time<rfc2822> Not PII

The date that this resource was last updated, in RFC 2822 format.
EndConferenceOnExit
boolean Not PII

Indicates whether the endConferenceOnExit attribute was set on this participant, either true or false.
Muted
boolean Not PII

true if this participant is currently muted. false otherwise.
Hold
boolean Not PII

true if this participant is currently on hold. false otherwise.
StartConferenceOnEnter
boolean Not PII

Indicates whether the startConferenceOnEnter attribute was set on this participant, either true or false.
Status
enum:status Not PII

Uri
uri Not PII

The URI for this resource, relative to https://api.twilio.com.

Create a Participant – Agent Conference only

post
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Conferences/{ConferenceSid}/Participants.json

Posting to the Participants list with either a ConferenceSid or FriendlyName will initiate an outbound call and add a new participant to the active Agent Conference with that ConferenceSid or FriendlyName.

Twilio's Agent Conference provides advanced features for building applications where agents speak with customers. You can enable Agent Conference on your Twilio account via the console.

If an active agent conference does not exist with your FriendlyName, Twilio will create a new conference with that name and add the participant.

If a conference specified by ConferenceSid is not active, the request will fail.

Please do not use personally identifiable information (PII) such as phone numbers, email addresses, a person's name, or any other sensitive information when assigning a FriendlyName to your conferences.

Parameters
Names in None format
account_sid
Required
post sid<AC> Not PII

The unique id of the Account that created this conference
conference_sid
Required
post sid_like<CF> Not PII

The string that uniquely identifies the conference this participant is in.
from
Required
post phone_number<e164> PII MTL: 120 DAYS

The from phone number that will dial the new conference participant. Values may be a phone number or client id.
to
Required
post phone_number<e164> PII MTL: 120 DAYS

The phone number, client id, or sip address you are inviting to this conference.
status_callback
Optional
post url Not PII

The absolute URL where Twilio should send a webhook with conference event information that you request with the StatusCallbackEvent parameter.
status_callback_method
Optional
post http_method Not PII

The method Twilio should use when requesting your StatusCallback URL. Options are GET and POST. Defaults to POST.
status_callback_event
Optional
post string[] Not PII

Specifies which conference state changes should generate a webhook to the StatusCallback URL. Options are initiated, ringing, answered, and completed. To specify multiple values, separate each with a space. Defaults to completed.
timeout
Optional
post integer Not PII

The number of seconds (integer) that Twilio should allow the phone to ring before assuming there is no answer. Defaults to 60 seconds. Minimum allowed timeout is 5, max is 600. Twilio always adds a 5-second timeout buffer to outgoing calls, so if you enter a timeout value of 10 seconds, you will see an actual timeout closer to 15 seconds.
record
Optional
post boolean Not PII

Records the agent and their conferences, including downtime between conferences. Values may be true or false. Defaults to false.
muted
Optional
post boolean Not PII

Specify whether the agent can speak in the conference. Values can be true or false. Defaults to false.
beep
Optional
post string Not PII

Play a notification beep to the conference when this participant joins. Options are true, false, onEnter, or onExit. Defaults to true.
start_conference_on_enter
Optional
post boolean Not PII

If the conference has not already begun, true will start the conference when this participant joins. Specifying false will mute the participant and play background music until the conference begins. Defaults to true.
end_conference_on_exit
Optional
post boolean Not PII

If true, will end the conference when this participant leaves. Defaults to false.
wait_url
Optional
post url Not PII

Specify an absolute URL that hosts music to play before the conference starts. Defualts to Twilio's standard hold music.
wait_method
Optional
post http_method Not PII

Specify which method, GET or POST, Twilio should use to request the WaitUrl for this conference. Be sure to use GET if you are directly requesting static audio files so that Twilio properly caches the files. Defaults to POST.
early_media
Optional
post boolean Not PII

Allow an agent to hear the state of the outbound call, including ringing or disconnect messages. Can be true or false. Defaults to true.
max_participants
Optional
post integer Not PII

The maximum number of participants within this agent conference. Values can be positive integers from 2-10. Defaults to 10.
conference_record
Optional
post string Not PII

Records the conference that this participant is joining. Options are true, false, record-from-start, and do-not-record. Deafults to false
conference_trim
Optional
post string Not PII

Specify whether to trim leading and trailing silence from your recorded conference audio files. Options are trim-silence and do-not-trim. Defaults to trim-silence
conference_status_callback
Optional
post url Not PII

The absolute URL Twilio should request with conference events specified in ConferenceStatusCallbackEvent. This value is set by the first Participant to join the conference, and subsequent callback URLs will be ignored.
conference_status_callback_method
Optional
post http_method Not PII

The HTTP method Twilio should use when requesting the ConferenceStatusCallback URL. Either GET or POST. Defaults to POST.
conference_status_callback_event
Optional
post string[] Not PII

Specifies which conference state changes should generate a webhook to the URL specified in the ConferenceStatusCallback attribute. Available values are start, end, join, leave, mute, hold, and speaker. To specify multiple values, separate them with a space. Defaults to start and end.
recording_channels
Optional
post string Not PII

Set the recording channels for the final agent/conference recording. Either mono or dual. Defaults to mono.
recording_status_callback
Optional
post url Not PII

Specifies the absolute URL that Twilio should request when the recording is available if the agent and conference are recorded.
recording_status_callback_method
Optional
post http_method Not PII

The HTTP method Twilio should use when requesting the RecordingStatusCallback. GET or POST. Defaults to POST.
sip_auth_username
Optional
post string Not PII

SIP username used for authenticating.
sip_auth_password
Optional
post string Not PII

SIP password for authentication.
region
Optional
post string Not PII

Specifies the region where Twilio should mix the recorded audio. Options are us1, ie1, de1, sg1, br1, au1, jp1.
conference_recording_status_callback
Optional
post url Not PII

The absolute URL Twilio should request when the conference recording is available.
conference_recording_status_callback_method
Optional
post http_method Not PII

The HTTP method Twilio should use when requesting your recording status callback URL, either GET or POST. Defaults to POST.
recording_status_callback_event
Optional
post string[] Not PII

Specifies which recording state changes should generate a webhook to the URL specified in the RecordingStatusCallback attribute. Available values are in-progress, completed, failed. To specify multiple values, separate them with a space. Defaults to in-progress, completed, failed.
conference_recording_status_callback_event
Optional
post string[] Not PII

Specifies which conference recording state changes should generate a webhook to the URL specified in the ConferenceRecordingStatusCallback attribute. Available values are in-progress, completed, failed. To specify multiple values, separate them with a space. Defaults to in-progress, completed, failed.
Example 1
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      Creates a Participant in an Agent Conference. If this ConferenceSid is not an active conference, the request will fail.
    
        

        

        

        

        

        

        

        

        
Create Agent Conference Participant

        

        Creates a Participant in an Agent Conference. If this ConferenceSid is not an active conference, the request will fail.
        

        

        

        

        

        

        

        

        

        Fetch a Participant resource
        

        

        get
        
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Conferences/{ConferenceSid}/Participants/{CallSid}.json

        

        

        Return a Participant in an active Conference, specified by the Conference SID and the Participant's Call SID.
        

        

        

        

        The Participant resource only manages active participants of in-progress Conferences.
        

         
        

        If you want to get a list of all conference participants over the course of a conference, use the Conference's statusCallback to receive webhooks for each participant joining the conference and store the details in your application.
        

        

        

        Parameters
        

        


        Names in None format
        
        


        

account_sid

        Required
        
        		


        
get
sid<AC>
Not PII

        

        

        The unique id of the Account that created this conference
        

        
        		

        

        

conference_sid

        Required
        
        		


        
get
sid<CF>
Not PII

        

        

        The string that uniquely identifies the conference this participant is in.
        

        
        		

        

        

call_sid

        Required
        
        		


        
get
sid<CA>
Not PII

        

        

        The Participant's unique Call SID.
        

        
        		

        
        

        

        Example
        

        

        

        

        

        

        

        


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Fetch Participant

              

              

              

              

              

              

              

              

              

              Read multiple Participant resources
              

              

              get
              
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Conferences/{ConferenceSid}/Participants.json

              

              

              Returns the list of active participants in the conference identified by {ConferenceSid}.
              

              

              Parameters
              

              


              Names in None format
              
              


              

account_sid

              Required
              
              		


              
get
sid<AC>
Not PII

              

              

              The unique id of the Account that created this conference
              

              
              		

              

              

conference_sid

              Required
              
              		


              
get
sid<CF>
Not PII

              

              

              The string that uniquely identifies the conference this participant is in.
              

              
              		

              

              

muted

              Optional
              
              		


              
get
boolean
Not PII

              

              

              Only return participants that are muted or unmuted. Either true or false.
              

              
              		

              

              

hold

              Optional
              
              		


              
get
boolean
Not PII

              

              

              Only return participants that are on hold or not on hold. Either true or false.
              

              
              		

              
              

              

              Example 1
              

              

              

              

              

              

              

              


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Read: retrieve all participants

                    

                    

                    

                    

                    

                    

                    

                    

                    

                    Update a Participant resource
                    

                    

                    post
                    
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Conferences/{ConferenceSid}/Participants/{CallSid}.json

                    

                    

                    Update the status of a participant in an active conference.
                    

                    

                    Parameters
                    

                    


                    Names in None format
                    
                    


                    

account_sid

                    Required
                    
                    		


                    
post
sid<AC>
Not PII

                    

                    

                    The unique id of the Account that created this conference
                    

                    
                    		

                    

                    

conference_sid

                    Required
                    
                    		


                    
post
sid<CF>
Not PII

                    

                    

                    The string that uniquely identifies the conference this participant is in.
                    

                    
                    		

                    

                    

call_sid

                    Required
                    
                    		


                    
post
sid<CA>
Not PII

                    

                    

                    The Call SID that uniquely identifies this Participant.
                    

                    
                    		

                    

                    

muted

                    Optional
                    
                    		


                    
post
boolean
Not PII

                    

                    

                    Specifying true will mute the participant, while false will un-mute. Anything other than true or false is interpreted as false.
                    

                    
                    		

                    

                    

hold

                    Optional
                    
                    		


                    
post
boolean
Not PII

                    

                    

                    Specifying true will hold the participant, while false will remove them from hold.
                    

                    
                    		

                    

                    

hold_url

                    Optional
                    
                    		


                    
post
url
Not PII

                    

                    

                    The 'HoldUrl' attribute lets you specify a URL for music that plays when a participant is on hold. The URL may be an MP3, a WAV or a TwiML document that uses <Play>, <Say> or <Redirect>.
                    

                    
                    		

                    

                    

hold_method

                    Optional
                    
                    		


                    
post
http_method
Not PII

                    

                    

                    Specify the HTTP method Twilio should use to request your HoldUrl, either GET or POST. Defaults to GET.
                    

                    
                    		

                    

                    

announce_url

                    Optional
                    
                    		


                    
post
url
Not PII

                    

                    

                    The 'AnnounceUrl' attribute lets you specify a URL for announcing something to the participant. The URL may return an MP3, a WAV or a TwiML document with <Play> or <Say>.
                    

                    
                    		

                    

                    

announce_method

                    Optional
                    
                    		


                    
post
http_method
Not PII

                    

                    

                    Specify the HTTP method Twilio should use to request your AnnounceUrl, either GET or POST. Defaults to POST.
                    

                    
                    		

                    
                    

                    

                    Example 1
                    

                    

                    

                    

                    

                    

                    

                    


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Update: mute a participant

                          

                          

                          

                          

                          

                          

                          

                          Example 2
                          

                          

                          

                          

                          

                          

                          

                          


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Update: Place a participant on hold with music

                                

                                

                                

                                

                                

                                

                                

                                Example 3
                                

                                

                                

                                

                                

                                

                                

                                


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      Plays the audio file at the announce_url for the participant
    
                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      
Update: Make an announcement to the participant

                                      

                                      Plays the audio file at the announce_url for the participant
                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      Delete a Participant resource
                                      

                                      

                                      delete
                                      
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Conferences/{ConferenceSid}/Participants/{CallSid}.json

                                      

                                      

                                      Delete the Participant resource to kick this participant from the conference. Returns HTTP 204 (No Content) with no body if the participant was successfully booted from the conference.
                                      

                                      

                                      Parameters
                                      

                                      


                                      Names in None format
                                      
                                      


                                      

account_sid

                                      Required
                                      
                                      		


                                      
delete
sid<AC>
Not PII

                                      

                                      

                                      The unique id of the Account that created this conference
                                      

                                      
                                      		

                                      

                                      

conference_sid

                                      Required
                                      
                                      		


                                      
delete
sid<CF>
Not PII

                                      

                                      

                                      The string that uniquely identifies the conference this participant is in.
                                      

                                      
                                      		

                                      

                                      

call_sid

                                      Required
                                      
                                      		


                                      
delete
sid<CA>
Not PII

                                      

                                      

                                      The Call Sid that uniquely identifies this Participant.
                                      

                                      
                                      		

                                      
                                      

                                      

                                      Example
                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      


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Delete Participant

                                            

                                            

                                            

                                            

                                            

                                            

                                            

                                            

                                            

                                            





                                            
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