Agent Conference is now Generally Available

Connect agents and customers with a simple API. Allow supervisors to privately coach agents during a live call. Allow supervisors to take over a call from an agent. Let agents dial outbound to customers from within a conference, so that customers connect immediately when they pick up. We are excited to announce that Agent Conference, Twilio’s solution for bridging customers to contact center agents, is now… Read More

Speech Recognition is Now Generally Available

Speech Recognition Generally Available

Convert speech to text and analyze its intent during any voice call. Support for 119 languages and dialects. Now Generally Available. We are excited to announce that Speech Recognition is now Generally Available. This allows developers to convert speech to text and analyze its intent during any call coming through the Twilio Programmable Voice API. With Speech Recognition, there are no models to train or machine… Read More

Answering Machine Detection support in 6 European countries including Germany, UK, France

German, UK English, French language support in Twilio Answering Machine Detection

In March, we announced the beta of an enhanced Answering Machine Detection, that determines if a person, answering machine, or fax picked up so that you can deliver the right message. We have received invaluable feedback during the beta process that allowed us to tune the models to improve the detection accuracy. Initially, Answering Machine Detection only worked in the USA and Canada, but today, we’re… Read More

Introducing 30 additional languages with Speech Recognition

speech recognition new languages twilio

At SIGNAL this year, we announced the beta of Twilio Speech Recognition—a brand new feature that converts speech to text so you can analyze its intent during any voice call. It originally recognized 89 different languages and dialects to help you support your global user base. Today, we’re excited to share that we’ve just added support for 30 additional languages. This brings the total number of… Read More