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  • By Madhu Mathiyalagan
    Introducing Elastic SIP Trunking Support for AudioCodes SBCs and Microsoft Teams Elastic SIP Trunk Microsoft Teams Hero

    Considering the rapid growth of the Microsoft Teams UCaaS service, it’s no surprise Twilio is often asked to provide a PSTN connectivity solution for the service. Enterprise customers want to combine the rich telephony features offered by Microsoft Teams with the global coverage and economical calling rates offered by Twilio SIP trunking services. And now – they can!

    We’re excited to collaborate with AudioCodes to introduce the direct routing connectivity of  our Elastic SIP Trunking service to Microsoft Teams. The combination enables any organization using Microsoft Teams to connect to the PSTN via Twilio Elastic SIP Trunking. Additionally, users can get coverage in up to 100 countries with on-demand provisioning, unmatched reliability, and low calling rates.

    “We are delighted to be collaborating with Twilio to deliver scalable Microsoft Teams Direct Routing connectivity,” said Nimrode Borovsky, VP and General Manager, Enterprise, at AudioCodes. “As Microsoft Teams gains in popularity, not …

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  • By Madhu Mathiyalagan
    Build a Twilio SIP Based Remote Work Application in 5 Minutes Build a SIP Based Remote App Hero

    Remote work is an extremely popular term these days. How to go about working remotely, though, is another story.

    Luckily, in just a few steps, you can build a simple and efficient remote application setup using the SIP protocol and Twilio's Programmable Voice Platform.

    Organizations are looking to implement the following solutions for remote work:

    1. Softphones for voice and video chat
    2. Build IVRs and remote agent communications through SIP
    3. Audio Conferencing and remote meetings

    The New Normal

    Working at home with children

    The world has changed quite a bit in the past 90 days. Shelter in place and social distancing orders have made it challenging for employees and employers to stay productive. Businesses are facing critical challenges adapting to remote work and managing apps for remote workers. One of the biggest challenges for remote workers is staying connected without the resources available to employees in an office environment.

    In order to set up a …

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  • By Madhu Mathiyalagan
    Announcing Programmable SIP Support for Media Encryption and Emergency Calling SIPSRTP.png

    Make your contact center cloud-ready without any compromises to security. Yes, you heard it right– no compromise to security. The combination of cloud, SIP, and programmability provides endless possibilities that allow you to customize and modernize your enterprise communication infrastructure.

    Today we are announcing two new features to Twilio's Programmable Voice SIP Interfaces: Secure media using SRTP (Secure Real Time Protocol) and Emergency Calling capability for your SIP Endpoints.

    During these unprecedented times when working from home has become the norm, powering your businesses and enterprises presents more challenges. These features come in handy and allow your agents to use SIP phones to make emergency calls. Not only that, SRTP secures your communications.

    Programmable Voice SIP Interface consistently focuses on making it easy to add programmability to your voice infrastructure. Also, Twilio is committed to improving the safety and security of communication solutions.

    Emergency calling for your SIP Endpoints

    VoIP …

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  • By Madhu Mathiyalagan
    Transfer calls with context using SIP Refer from Twilio and SIP UUI Header Transfer calls with context using SIP Refer from Twilio and SIP UUI Header

    Today we are thrilled to announce that SIP Refer from Twilio is now generally available for call centers looking to transfer calls from Twilio to their SIP infrastructure. This enables call centers to save money on their calls by removing Twilio from the call path. When used in conjunction with SIP UUI Headers, a feature released this summer, context from Twilio can be passed along with the SIP Refer.

    Call Centers can use SIP Refer and SIP UUI Headers to transfer calls from Twilio to their internal SIP infrastructure, while maintaining call context, in order to transfer the call back to their IP infrastructure and handle sensitive information internally.

    Transfer the call back to your IP infrastructure

    When a customer calls into a contact center through Twilio to speak with Agent 1, Agent 1 can now transfer the call and pass relevant information to Agent 2 through their internal SIP …

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