Make your contact center cloud-ready without any compromises to security. Yes, you heard it right– no compromise to security. The combination of cloud, SIP, and programmability provides endless possibilities that allow you to customize and modernize your enterprise communication infrastructure.
Today we are announcing two new features to Twilio's Programmable Voice SIP Interfaces: Secure media using SRTP (Secure Real Time Protocol) and Emergency Calling capability for your SIP Endpoints.
During these unprecedented times when working from home has become the norm, powering your businesses and enterprises presents more challenges. These features come in handy and allow your agents to use SIP phones to make emergency calls. Not only that, SRTP secures your communications.
Programmable Voice SIP Interface consistently focuses on making it easy to add programmability to your voice infrastructure. Also, Twilio is committed to improving the safety and security of communication solutions.
Emergency calling for your SIP Endpoints
Today we are thrilled to announce that SIP Refer from Twilio is now generally available for call centers looking to transfer calls from Twilio to their SIP infrastructure. This enables call centers to save money on their calls by removing Twilio from the call path. When used in conjunction with SIP UUI Headers, a feature released this summer, context from Twilio can be passed along with the SIP Refer.
Call Centers can use SIP Refer and SIP UUI Headers to transfer calls from Twilio to their internal SIP infrastructure, while maintaining call context, in order to transfer the call back to their IP infrastructure and handle sensitive information internally.
Transfer the call back to your IP infrastructure
When a customer calls into a contact center through Twilio to speak with Agent 1, Agent 1 can now transfer the call and pass relevant information to Agent 2 through their internal SIP …